Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Senior Analyst, you will be responsible for identifying, developing, and deploying end-user solutions in CRM systems. Through deep functional knowledge and familiarity with the CRM application in use, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support, and end-user training as needed. You will also support project planning and requirements gathering efforts across CRM projects.

You are a CRM specialist and proud of it. You enjoy helping organizations harness the power of these sophisticated applications to address business challenges. You love learning and make it a point to stay abreast of the latest innovations in your field.

Your technical skills may include:

Knowledge of CRM Systems and business solution implementations

Some knowledge of CRM issue diagnosing and troubleshooting

Experience with specific technologies as specified by hiring manager

Your non-technical skills may include:

Some experience consulting with external clients

Preferred experience working with global and off-shore project teams

Great communication skills

You Hold a Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, Software Engineering or equivalent technical degree is preferred. You are likely to have 1 year or more of relevant work experience, or an equivalent combination of work experience and education.

You are an Australian Citizen and hold Australian Government Security Clearances

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at