United States


Chicago, Dallas, New York City, San Francisco

Area of expertise:


Job Description

At Avanade we create change for a living and joining us is your chance to do the same. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 22,000 people in more than 20 countries helping the world’s biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud and managed services that combine insight, innovation and expertise in Microsoft technologies.

The Dynamics CRM Business Solution Advisor (BSA) is responsible for driving revenue for the CRM Service Line through prospecting, acquisition, development and expansion customer opportunities.


The CRM BSA will provide technical and solution envisioning expertise to the OU, Direct, CRM and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The BSA will specialize in Microsoft Dynamics CRM Solutions, and therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development. This role will be focused on the Healthcare Industry. 

Sales Support & Solution Development

  • Proactively deliver strategic messages and roadmaps to new and existing customers within the Local Account Groups
  • Work with the business development team to develop and execute selling strategies
  • Provide pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators
  • Consistently build in depth technology expertise thru Avanade’s multiple tools, mandated training and access to enterprise cutting edge engagements
  • Help the customer see what is possible with technology (visionary)
  • Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
  • Deliver quality written & oral presentations and customized product demonstrations (POC) 
  • Serve as the Solution Lead for new opportunities and direct large proposal efforts
  • Contribute to the development of Avanade intellectual property, including assets and knowledge capital 
  • Understand customer business requirements to the depth you are able to spark conversation around new opportunities (the what is possible with technology)

Relationship and Industry Development

  • Build relationships with Accenture, Microsoft, industry groups and customers 
  • Represent Avanade at relevant customer and industry events and write POV documents, which create positive exposure for Avanade 
  • Evangelize the CRM solution within the regions 

Customer Delivery

  • Perform requirements analysis 
  • Project kickoff support 
  • Customer/Prospect training 


  • Solution assets
  • Harvesting of field-generated assets 
  • Sales support (sales and revenue targets) 
  • Continual growth and maintaining of technical skills and certifications 
  • Be active in Avanade technology communities & demonstrate leadership 


  • Deep functional and technical acumen and understanding of Microsoft Dynamics CRM and xRM platform 
  • Understand and articulate integration architectures including development tools/products and standards 
  • Strong customer service orientation 
  • Business process analysis and design 
  • Sales force automation 
  • Marketing 
  • Customer service 
  • Contact/call center 
  • Microsoft accelerator for Health and Avanade IP
  • Strong knowledge of the following Exchange, SharePoint, Windows Server, Active Directory, IIS, SQL Server, .NET, XML, SOAP, Microsoft Office and marketing communication solutions (i.e. Adobe, Sitecore)



  • BS/BA in a technical discipline or equivalent experience 
  • 5+ years of experience in CRM either in pre-sales or customer solution development. Delivery background is desirable
  • Technical/Other Skills: Microsoft CRM, Microsoft SharePoint, strong background on Microsoft technologies/trends
  • Healthcare Industry experience helpful, but not required


  • Demonstrated success in the leading and managing of people in a team-based environment
  • Strong written and verbal communication skills
  • Strong consulting and client facing skills

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem.  Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers.  Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate.


At Avanade, we are committed to a diverse and inclusive workplace where our people can be the best at what they do. We are proud be among leading organizations who are taking a stand for gender equity, both in and outside the workplace. This includes teaming with like-minded partners who are as passionate as we are about strengthening the role of women in the workplace, including Women in Technology International, Anita Borg Institute and Catalyst.


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.  Learn more at

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at