United States


Atlanta, Chicago, Dallas, Houston, Los Angeles, New York City, San Francisco, Seattle

Area of expertise:

Customer Relationship Management (CRM)

Job Description

In a highly visible role, the Retail Industry ERP Business Solution Architect will be a part of our Global Solution Areas (GSA) organization and a direct member of the Global Business Applications Team.


You will drive revenue growth and support successful delivery of D365 ERP for the Retail Industry and design and communicate Retail industry solution offerings to Clients, Microsoft, Avanade Regions, and Accenture!


As a thought leader, you will establish and develop the existing capabilities, positioning Avanade as an innovator for customers and partners alike.


Reporting directly to the Business Application Industry Solution Team Leader, and in close partnership with the Global and Regional Solution Area Offering Leads, and our broader portfolio, you will envision and develop innovative solutions/services propositions and products for enterprise clients. You will drive cutting edge evolution in their data and application portfolios!


You will be responsible for creating differentiated propositions while solving business impacting client problems related to solutions, and leveraging Microsoft Solutions and partnering across the Avanade, Microsoft, and Accenture landscape to successful business outcomes.


You will effectively partner directly with our Accenture and Microsoft parent companies to achieve possible business outcomes.


Within a Highly Collaborative and Matrixed Organization You Will:

  • Lead client discovery during the presale’s engagement
  • Align the solution value with client objectives
  • Design, build, and demonstrate scenarios with Microsoft Dynamics 365 aligned to the client’s key requirements
  • Provide input to estimating the functional workstream for the project
  • Advise the delivery team of industry best practices
  • Recommend ISV partner solutions aligned to industry
  • Identify and design industry specific offerings and IP
  • Present solution and value to clients
  • Lead with a diverse mindset, Avanade Values, and a strong focus on the development of your team and those around you
  • Work closely with the Solution Architect talent community to ensure that the technical and operational details of services offerings are well understood


Your Technical & Non-Technical Skills Include:

  • Hands on functional experience with D365 Retail
  • Experience with Retail business applications
  • Excellent communication and presentation skills
  • Knowledge of D365 Customer Engagement is a plus
  • Knowledge of D365 Supply Chain is a plus
  • High level knowledge of Microsoft products, especially Azure, and Devops and Data Ops methodologies
  • Collaborating with peers in a large, matrixed organizations, including significant experience with offshore teams and delivery
  • Knowledge of opportunities and risks associated with large scale, complex projects for your enterprise clients
  • Bachelor’s degree in Business or technology-related field, or an equivalent combination of education and experience
  • Proven people leadership experience within a consultancy
Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at