Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you:

You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you enjoy to contribute and being part of a highly ambitious team.

About the job:

As a Business Analyst you are responsible for identifying, developing and putting into practice D365 CE and/or Power Platform solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to guide training to help users become confident working with the latest systems and technologies.

Day to day, you will:

  • Identify what clients need and transform this into solutions, including requirements, communication, traceability validation and re-use
  • Translate your clients’ needs into solutions, including requirements, communication, traceability and re-use
  • Running workshops with clients to identify their needs and requirmenet gathering
  • Collaborate with development and test team members nearshore or/and offshore on functional requirements
  • Work proactively to orchestrate upgrades and utilize the latest and new functionality 
  • Configure Dynamics 365 CE and/or Power Platform oob functionality to implement business logic and automate business processes 
  • Stay abreast of updates and new releases in Dynamics 365 CE and Power Platform 
  • Demo D365 CE and/or Power Platform in sprint demos
  • Guide and train users (sales and service) on how to use Dynamics 365 CE effectively
  • Guide and train users (citizen developers) on how to build Power Apps
  • Travel as needed.

Your skills and knowledge include:

  • Working with clients as well as global teams on how to implement and maintain complex projects
  • Experience in facilitating projects with offshore teams
  • Extensive knowledge of CRM systems, especially Microsoft Dynamics 365 Customer Engagament, Power Platform and related Independent Software Vendor (ISV) products, and putting business solutions into practice
  • Business process re-engineering (BRP)
  • Facilitating and conduct workshops
  • You’re an excellent communicator both in Swedish and English, who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or equivalent education, and at least three years of relevant experience, including CRM
  • Genuine interest and curiosity in our client’s operations and business.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at