Area of expertise:

Customer Relationship Management (CRM)

Job Description

Digital disruption is opening up more opportunities for businesses to connect with their customers and accelerate the realisation of business value. That's what we'd love you to help us do. With your strong business experience, vision, team leadership and ability to steer clients toward new ways of thinking and re-imagine the way they work with technology, we can open up fantastic career opportunities for you.

Avanade – The World’s Premier Microsoft Consultancy

Avanade is the world’s leading Microsoft consultancy and is the ultimate destination for consultants who specialise in Microsoft technology. Our vision is to be the leading digital innovator through the power of people and the Microsoft ecosystem. We are 45,000 consultants strong and growing.

Diversity and inclusion are baked into our DNA, as is flexibility. We empower our people to deliver awesome solutions for our clients, and our unsurpassed experience in the Microsoft space enables us to place our people on the most challenging, rewarding engagements. Career progression opportunities at Avanade are world leading, as are our benefits.

Be part of Avanade’s future in South Australia

We have recently established the, a modern engineering centre in Adelaide to deliver engineering excellence to the region. We are building a squad-based delivery model from the ground up to deliver rapid and frequent value to our clients. Our squads are Agile-driven, DevOps-enabled multi-disciplinary teams, each with a focus on a particular Microsoft platform.

Adelaide is a greenfield location for Avanade providing an opportunity to join us early and have a real impact on our future in South Australia.

The Role

Avanade’s Solution Areas are what we want to be known for in the market; they are the areas on which our clients most frequently seek our guidance during their digital transformation journey. Within our Solution Areas, we have core Offerings, which are the solutions we deliver to our clients. By specialising in and formalising these select Offerings, we can deepen our relationships with our clients across their entire business and compete in new areas, helping us to grow our market share. 

As a Dynamics 365 CE/CRM and Power Apps Solution Specialist, you are considered a leader in the market and have in depth knowledge of D365 CE/CRM and Power Apps. You are energetic and passionate about Dynamics 365 CE/CRM and the Power Apps and how it can be used to solve complex business problems. You have in-depth knowledge of Dynamics 365 CE/CRM Apps including Field Services and/or Project Services Automation and third-party ISV solutions.

You will lead an expanding team, providing expert services and to solution large complex deals that span multiple technologies and offerings. As the Hub Lead for D365 CE/CRM and Power Apps you will lead a delivery team based in Adelaide and provide guidance and direction leveraging your deep knowledge of Dynamics 365 CE/CRM and Power Apps.

You are also seen as a technology leader within the Dynamics 365 CRM community, and you routinely share your knowledge on bleeding edge topics in community and internal events.

Key Role Responsibilities:

  • Lead the Adelaide Hub for D365 CE/CRM and Power Apps while growing, developing, and nurturing key talent
  • Contribute to the ongoing growth of the overall, providing input into strategy and decision making as this new delivery centre scales and evolves
  • Provide technical oversight of D365 CE/CRM and Power Apps delivery across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)
  • Assist in Sales activities and planning as required including leading Pre-Sales engagements
  • Leverage technical expertise to Architect Design and Solution CRM solutions. You will also be required to be hands-on with Dynamics 365 CE/CRM and Power Apps.
  • Liaise effectively between clients, IT staff, and business partners to ensure high quality and timely delivery
  • Assess Client requirements and scope and recommend appropriate solutions
  • Design Conceptual and Technical architecture
  • Ensure project quality meets standards through KPI identification
  • Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
  • Support the team in defining technical, operational and user requirements
  • Oversee the timely and effective resolution of client issues
  • Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process
  • Travel as needed. You may be required to travel based on presales and project demands.

Key Role Skill & Capability Requirements:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.

Your technical skills include:

  • Understanding of common Industry standard business practices supported by Dynamics 365 CE/CRM
  • Architecting large complex solutions using the Microsoft technology stack
  • Experience in Dynamics 365 CE/CRM, Power Apps (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service
  • Experience in implementing Field Services and / or Project Services Automation is desirable and as well as knowledge of Resource Scheduling solutions
  • Good understanding of Augmented Reality solutions, Azure Cognitive Services, RPA, and Integration with Dynamics 365 CE/CRM
  • Experience in Configuration and Customisation of Dynamics 365 CE/CRM (Plugins, JavaScript, Logic Apps, Azure Functions), Web API and SSIS
  • DevOps with Dynamics 365 CE/CRM
  • Experience in a Software as a Service (SaaS) environment, SQL Server, HTML, C#, .NET
  • Experience working in both Agile and Waterfall delivery models

Your non-technical skills include:

  • Excellent interpersonal and communication skills
  • People leadership and development skills
  • Familiar with the core Microsoft offerings
  • Business acumen and commercial awareness
  • Pre-Sales experience especially with right-fit solutioning based on high level or ambiguous requirements and a good understanding of pricing strategies
  • Proposal writing, product demonstration and presentations
  • Consulting experience working with external clients
  • Client management skills and the ability to work with clients to develop and manage an action plan.
  • Implementation experience across multiple industries e.g. Health and Public Sector, Resources, Utilities, Retail, Logistics, Communications and Media, Insurance, Professional Services and Banking
  • An understanding of Digital Marketing Solutions e.g. Episerver, Sitecore and Adobe desirable
  • Experience working with global/offshore teams on CRM technology implementation and maintenance projects desirable

Indigenous Australians Policy Statement

Avanade Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of Australia.

In seeking to take forward a reconciliation process, Avanade Australia commits itself to playing its part in promoting the rights of Indigenous Australians to equitable participation in the workplace.

Avanade Australia will continue to develop a supportive organisational culture that values and respects Indigenous culture and accommodates cultural differences.

A diverse and inclusive business provides us the best opportunity to put our people first and keep our clients at the centre of everything we do.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at