Country:

United Kingdom

Cities:

London, Manchester, Newcastle

Area of expertise:

Infrastructure

Job Description

We are looking for a thoughtful, analytical and highly energised Microsoft Teams SME; Fast Track Engineer. This position is home based, permanent and full time. This role is at a Consultant level. This role can also be a permanent or 18 months fixed term, depending on your preferred choice. 

What is Fast Track?

FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption. Customers with eligible subscriptions to Microsoft 365, Office 365, Azure will use Fast Track services.

About the role:

In our team, we are heavily customer focused people with true passion for handling technical aspects of onboarding customers! You will assess customer environment, network, and software to identify the steps to take, needed for a smooth and efficient cloud onboarding and migration. You have a passion to act as a technical advisor and enjoy resolving issues that arise during the onboarding phases.

Day to day work:

Technical Advisor: 

·       Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)   

·       Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics) 

 

Planning Organizing & Executing: 

·       Handle complex, political, financial, executive level cases - as business demands  

·       Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency  

 

Customer Focus, Customer Value Realization & Drive for results 

·       Customer oriented.  Look at everything through the eyes of the customer and their need for a holistic secure solution.  Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.  

·       Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries  

·       Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.  

·       Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary 

About you: As an experienced Microsoft engineer:

Qualifications :

·       Customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners. 

·       Proven problem-solving abilities ranging from conceptualization to implementation as well as troubleshooting abilities. 

·       Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities 

·       Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.  

·       Ability to apply technology to improve existing products and systems at customer level as well as internally  

·       Office 365 and related technologies, including core infrastructure, Active Directory, Exchange, SharePoint and Teams. 

·       Experience in Implementation and management of Teams and Skype for Business Online 

·       Experience in Skype for Business on prem and hybrid 

·       Experience and understanding of Session Border Controllers a plus 

·       Experience with hard phones and room systems, Telephony (Inbound Voice Routing, Call Queues, Number porting) is a plus 

·       User Policy Application and usage 

·       Experience with migration between Unified communication environments. 

 

Benefits we offer:

           Opportunity to work for Microsoft’s global alliance partner of the year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

           Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, generous pension and much more!

           Avanade University – real-time access to technical and skilled resources globally

           Dedicated career advisor to encourage your progression

           Engaged and helpful coworkers genuinely interested in you

           Reward and Recognition scheme

About Avanade

  • 12-time winner of Microsoft Partner of the Year.
  • 24,000+ certifications in Microsoft technology.
  • 90-plus Microsoft partner awards.
  • 18 Gold Competencies
  • Avanade UK is a proud signatory of the  Tech Talent Charter’

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 50,000 digitally connected people across 26 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at http://www.avanade.com/

Avanade® is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com