Area of expertise:

Customer Relationship Management (CRM)

Job Description

About the role

As a Dynamics 365 CE Solution Architect, you are responsible for successful scoping and delivery of Customer Engagement projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle. Furthermore, you will work closely together with our Business Developers securing successful pre-sales activities to our existing clients!

For the right person, this is one of the most exciting opportunities within Dynamics in Portugal because you will be working on the biggest deals and with the best team with the opportunity to define the go-to-market strategy for Avanade Portugal in close collaboration with some of the best people in the industry globally!

Your tasks. Your challenges. Your opportunities

In this role you will design Microsoft solution focusing on Dynamics 365 Customer Engagement based on customer functional and technical requirements, and you have role in presales activities to responds proposals and in projects delivering the technical architecture.

Furthermore, in this highly demanding role, you’ll be responsible for complex CRM implementation for enterprise clients.

  • You’ll support clients in defining and implementing integrated solutions and liaise closely with all relevant partners and teams to develop effective concepts.
  • From scoping, planning and budgeting to controlling and reporting – you’ll manage the whole project cycle.
  • Last but not least, you’ll ensure first class client lead and guide colleagues in demanding presales projects.

About you

Your technical and non-technical skills include:

  • A proven experience designing Dynamics 365 CRM or Power Platform solutions with complex integrations in Azure ecosystem.
  • Proficient in Microsoft Dynamics CRM 2013/2015 and Dynamics 365 Customer Engagement, with knowledge on at least 3 of the main Customer Engagement modules (Marketing, Sales, Customer Service, Field Service)
  • Proficient in Power Platform ecosystem with knowledge in Power Apps Model Driven, Canvas and Portals.
  • 6+ years working experience in Microsoft CRM 2013/2015 or 365 as a technical role.
  • Hands-on experience with multi-phase globally delivered CRM implementation projects.
  • Results oriented / self-directed ability to drive change in unstructured environment
  • Strong client interface and presentation skills
  • Excellent interpersonal skills - 'Customer Focus' and a strong relationship builder
  • Strong time management skills
  • Working knowledge of at least one software development methodology
  • Working knowledge of Microsoft platform skills
  • Analytical strength
  • Solution and client oriented working style
  • Resilient, flexible, able to work autonomously and in teams

About this we also want you to

  • Possess hunger and a big drive for constantly being up to date with technology and new features and changes.
  • Possess a 'can do - will do' attitude, that guarantees the absolute best client experience.
  • Have excellent written and oral/presentation skills both in Portuguese and English.
  • Have a strong interest and passion for growing your own technology skills especially within Cloud & Azure.

At Avanade, we believe that training and development of our employees is the key to success, and together we will be developing your expertise in the field of Dynamics 365

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at