Country:

Netherlands

Cities:

Amsterdam

Area of expertise:

Infrastructure

Job Description

Come Join Us!

Avanade is looking for a flexible and dedicated person to support several clients and act as bridge between the (end)users of our clients and our technical support teams (L2/L3). 


You will be start in a L1/L1.5 shared Service Delivery team and act as the first point of contact and form the main communication channel between the client and the IT organization. Because we work with this share service model, the clients you work for will rotate so you’ll have the opportunity to experience multiple clients. Together we do what matters.



What You’ll Do 

In this role you will be effectively communicating with users to collect necessary information for issue resolving, translate technical terminology into user-friendly language & vice versa, and collaborate closely with our technical teams to escalate and resolve complex issues. In addition, you’re responsible for picking up and resolve incidents yourself, fulfill small service requests, and participate in reporting and perform data analysis to continuously improve our service. Your efforts will contribute to the client satisfaction and efficiency of the support organization. While working with new technologies and in different environments, you will build up skills and knowledge that you can use to grow your career into consultancy and project delivery. 


There are several projects that have a 24x7 support model, mostly on standby for calamities. To facilitate, we rotate these shifts in the team, so everyone has a shift once in 7-8 weeks. Planning of this will meticulously take place considering personal agendas and mutual agreement. A positive side is it will bring additional financial benefits. 

 


Your Skills/Experiences

Our clients work in a dynamic and digitalized world with decentralized services and multiple vendors across a variating mix of industries. While Avanade is delivering projects at these clients, we can also provide IT support. Technologies used are:

  • Microsoft O365
  • Intune
  • Autopilot
  • Azure (DevOps)
  • ServiceNow
  • ...

The IT support within our clients is based on, and will make use of the ITIL v3/ ITIL v4 framework, Scaled Agile Framework, Prince II, DevOps, etc.  

For this role, you will bring:

  • Experience in providing technical support to end-users. 
  • Knowledge of M365 applications, including SharePoint, Teams, Exchange, and OneDrive.



About You

  • You have a passion for Microsoft technology and a strong affinity with IT. 
  • You are fluent in spoken & written Dutch and English.
  • You are able to multitask and work effectively under pressure. 
  • You have a flexible attitude towards outside office hours shifts and/or standby shifts.
  • You have experience with Microsoft 365 technologies.


What We Offer

  • A variety of benefits such as flexible working hours/work location, 26 vacation days, company car or mobility budget, work laptop & phone, home office setup allowance, pension scheme, collective health insurance scheme, ... 
  • With your passion and knowledge, you can use the latest Microsoft technology to make a daily difference for our customers in the Enterprise market.
  • Your development is central to us. We have a strong focus on the career and development opportunities of all our people. Everyone connects with a career advisor who guides you to create a plan and in choosing from the many training opportunities we offer. Moreover, you get Azure credits (MSDN/Visual Studio), there are various internal trainings and there are regular initiatives set up by colleagues. 
  • Beside our focus on your development, we find your well-being very important. We offer training, budget, and health surveys for this purpose. 
  • An active Cloud community, with over fifty colleagues in our Infrastructure team. 
Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com