Country:

Ireland

Cities:

Dublin

Area of expertise:

Experience Design

Job Description

Are you an experienced Service Designer who is passionate about services that make a measurable impact on people's everyday lives? Avanade is looking for a senior level Service Designer to launch, incubate and scale up our Dublin based offering.


What we do 

We are a global studio committed to making a measurable impact for our clients, their customers, and their workforce. We work across the entire product lifecycle, from visioning and discovery, validating propositions to launching products and services that are valuable to both users and businesses.  

 

Our designers 
Our studio is made up of passionate and versatile designers who are constantly developing their wide skill sets and deepening their process knowledge. Our designers are skilled, confident, and multi-faceted, collaborating across all disciplines involved in product and service development. 

  

Our culture 

But more than anything we are a team that looks after each other. We put the wellbeing of our designers at the heart of our culture. We empower our team through empathy, understanding and support. We advocate for this approach across the wider business and our clients. 

  

The role 

The remit of a service designer at Avanade is to take a holistic approach to services, products, and business.  
 
Service Design Managers take lead roles on projects as well as guiding, mentoring, and helping to shape the careers of more junior team members. 
 
They approach briefs, challenges, and opportunities through a wide-angle lens in order to understand and design for the bigger picture of experiences. 

 

You can: 

  • Spearhead the analysis, research, and visualize of a client problem to articulate a creative design solution  
  • Design and facilitate design thinking workshops  
  • Manage design teams on projects while partnering with client by developing deep understanding about user needs, design goals & objectives and project requirements  
  • Manage scope and efforts for the project while taking care of delivery timeline, demos, and development handovers    
  • Inspire others  

 

You may: 

  • Gain alignment between internal/ client design teams, stakeholders and identify the critical success factors   
  • Demonstrate in-depth knowledge of core best practice, disciplines, and delivery model   
  • Contribute to deal shaping and presenting compelling stories for a winning pitch.  
  • Advocate for Service Design within Avanade 

 

Core skills: 

  • Service Blueprinting 
  •  Ecosystem mapping  
  • Holistic journey mapping Service prototyping Opportunity / pain point mapping  
  • Design thinking methods  
  • Workshop facilitation Research planning Primary and secondary research (executing and reporting on)  
  • Stakeholder mapping  
  • Persona creation  
  • Service Guidelines  
  • Visioning for services Trend monitoring  
  • Service roadmaps  
  • Strategy envisioning   
  • Service Design Proposal creation 

 

Soft Skills 

You can: 

  • Manage and diffuse team conflicts  
  • Plans and executes projects with awareness of industry and technology trends  
  • Provides coaching and feedback to the team and elevate their competencies with design tools Displays confidence in demos and presentations with clients and upper management  
  • Build a personal brand   
  • Explain Service Design gains to external clients 

 

Experience: 

  • 8+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices.  
  • 6+ year of experience planning, designing, facilitating, and synthesizing workshops.  
  • 5+ years' experience with driving and applying user-centered design processes.  
  • 5+ years creating experience maps, user journeys and service blueprints, interaction models, fows, and wireframes.  
  • 5+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.  
  • 5+ years' requirements gathering and communication between all design teams, workstreams and clients. 
Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com