Canberra, Melbourne, Perth, Sydney

Area of expertise:

Experience Design

Job Description

Do you love making tech human? So do we. 

A passion of working on the end-to-end delivery of research insights into actions, consulting and sharing your specialism in design practices, humanising technology and empowering business.  

About you 

You enjoy applying human-centred design practices, principles and expertise to the holistic definition, design and delivery of digitally enabled services. You achieve this through process and the application of relevant research, design and implementation methods to a given problem or opportunity.

About the job 

As a Senior Service Designer, you will have a strong portfolio of UX project work and deliverable production with some service design experience.  You will deliver design-led solutions to the highest quality.

You will act as a trusted advisor and be responsible for key project outcomes that have been defined in project plans and align to human-centred principles, practices and methodologies, as well as delivering highly usable service design solutions.

In your day-to-day role, you will:

  • Be a keen learner who keeps ahead of relevant trends, explore new ways of working and help catalogue tools, methods and ideas, help identify and refine improvements to our ways of working.
  • Help in the development of new methods and training and marketing materials.
  • Deliver service design deliverables along the project lifecycle; from business development work, through to implementation. 
  • Be primarily responsible for all project deliverables and work-products cover the full range of UX and Service Design artefacts including: • Assets • Blueprints • Journeys • Models • Personas • Wireframes •Prototypes • Reports • Scenarios and stories • Specifications • Storyboards • Touchpoints

Your skills and experience include:

  • Knowledge of all aspects of service design, ideally with a bachelor’s degree in a relevant field of research or design. 
  • A strong portfolio of projects, insights and publications in the public domain.
  • Experience in complex, technology enabled service design, ideally with experience in agency, consulting and in-house delivery. 
  • Strong organisational skills and expertise, spanning all aspects of leading, running and building a sustainable design practice.
  • Likely have about 4+ years relevant UX experience.

Benefits of being an Avanade Employee
  • Additional 5 days personal Leave + Opportunity to purchase extra annual leave
  • Wellbeing & Gadget Allowance
  • Flexible working arrangements
  • Generous parental leave
  • Corporate private health insurance discounts
  • Up to 80 hours of training per year

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay. 

Please note that all applicants must be Australian Citizens or Permanent Residents.

This role requires direct contact with Avanade clients as well as attendance in person at Avanade workplaces and other company sponsored meetings and events.  In order to comply with our client requirements and Avanade’s own health and safety obligations this role requires the Applicant to be fully vaccinated against Covid-19.   Proof of vaccination will be required during the application process.  Applicants who have appropriate written proof of a medical or religious reason for not being fully vaccinated against COVID-19 may provide such documentation.

Apply now

Share this job:

Share Facebook Twitter

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at