United States


Atlanta, Baltimore, Baton Rouge, Birmingham, Boston, Buffalo, Charleston, Charlotte, Chicago, Cleveland, Dallas, Denver, Des Moines, Detroit, Houston, Jacksonville, Los Angeles, New Orleans, New York City, Philadelphia, Tampa

Area of expertise:

Customer Relationship Management (CRM)

Job Description

You will be a Dynamics Customer Engagement Solution Architect in North America and act as a key member of the Global Solution Areas (GSA) Team. You will leverage an innovative and entrepreneurial approach to achieve performance targets and establish Avanade as a leader.
In this role you will provide solution architect leadership to our regional pre-sales and sales team to help solution and shape new prospective client projects.
As a thought leader, you will transform and develop the existing capabilities, positioning Avanade as an innovator for customers and partners alike. You will effectively partner directly with our Accenture and Microsoft parent companies to achieve all goals.

Within a highly collaborative and matrixed organization you will:

Drive measurable and sustained growth and consistency across large scale system implementations to positive business outcomes.
Architect solutions to client problems using Microsoft Dynamics 365 architecture and relevant partnerships.
Optimize and Expand the architecture strategy & development guidelines structure for Bus Apps Architects.
Offer technical support on solution roadmap and upgrade scripts for highly complex clients
Assist and Support Region-based Technical Architects in development of Client architecture.
Support Industry Leads in development of IP and Integration planning and execution.
Participate in development and road mapping of Avanade IP solutions.
Present the technical platform of Dynamics 365 in pre-sales activities for accounts and scale that presentation appropriately for the audience and footprint of the account.
Deliver a modern sales/service platform approach with improved end-to-end support for sales and service processes across office and mobile devices and typically powered by PowerApps, Microsoft Dynamics 365 application and key ISV partners.
Help our clients identify, design, and implement solutions across applications within and outside of Microsoft applications.
Be known for your "client-centric" approach and delivery excellence.
Leverage offshore and near-shore sales, solutions, and delivery capabilities to produce results with excellence.
Lead with a diverse mindset, Avanade Values, and a strong focus on the development of your team and those around you.
Partner with Global/Regional Executives, North American Industry Leads, and Regional Sales Leads to achieve both strategic and operational targets for growth.
Conduct territory planning, pipeline development, complex channel management, strategic deal shaping, bid management, and on-going pre-sales effectiveness program focus
Become System Integration System Architect (SISA) certified and Quality Assurance Director (QAD) certified within Avanade.
Work with and engage with Microsoft FastTrack Solution Architect team.

You are client-focused and have extensive expertise borne of a technology services environment.  You have experience leveraging large-scale systems integrations, consulting services, and/or managed services to successful business outcomes.”

Background of Experience in the following is required:

Growing and leading large-scale Dynamics Strategy engagements within a highly profitable technology services business, preferably with multi-country scope
Career Focus on Microsoft Dynamics Technologies, partnering with Fortune 1000 clients to optimize workplace technologies and physical environments to increase productivity and collaboration to continuously improve employee experience and operations.
Identifying, originating, developing, and delivering multi-year, solutions
Collaborating in a borderless Global Practice leveraging skills and capabilities for sales and delivery from across the world, and heavily engaging Global Delivery capabilities
Assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
Track record of CxO impact, developing and growing long term, high value customer relationships
Selling, architecting, and building industry focused solutions with multi-site, offshore/onshore delivery models
Knowledge of industry relevant tools and techniques to achieve positive business results
Implementing sales principles and practices, including business development, marketing, and complex channel management
Delivering with industry delivery methodologies and tools including Agile and Azure DevOps
Passion for technology to keep up with latest technical solutions, tools, design principles, methods, architecture, and the Dynamics application suite

Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis. 

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at