Area of expertise:

Business Operations

Job Description

Level: Sr. Director or Executive level role
Location requirement: Must be based in Tokyo
Language preference: Proficiency in Japanese

At Avanade, we believe in making a genuine human impact in everything we do. We transform businesses and help our clients envision new paths forward; we uncover ways technology can improve the way we work and live; and provide opportunities for our people to leave the world better than we found it. 

For more than two decades, we’ve tapped into the power of our people and cutting-edge Microsoft technology to deliver business-critical technology capabilities to thousands of organisations around the world. Our deep expertise and relentless commitment to client success is the reason we are Microsoft’s #1 global partner. We’re also driven by an innovative spirit and a growth mindset, and we value leaders who can bring the best out in our people and nurture their careers while inspiring excellence for our clients and one another.

As a senior leader within Operations, you will provide strong leadership and management of business operations, focusing on the development and execution of processes and implementation of change initiatives that improve operational efficiency and profitability. 

With joint accountability to the Area COO and Regional General Manager within the matrix organisation with functional reporting through Operations, you will work with regional and functional leads to develop strategies and ensure compliance with all Avanade policies and processes. This is a hands-on, constantly evolving role with our growing business requiring detailed involvement in the business operations, championing the strategic direction of the business as well as effectively directing others.

The Japan region continues to experience double-digit growth. Pressure on the supply of talent to meet the ongoing demand, combined with a historical plunge of the yen’s value will require innovative approaches to workforce execution including building nearshore capabilities as well as training academies.

Day-to-day, you will:
  • Look for ways to enhance the collaboration of the Japan team with key global and local stakeholders to ensure the Japan business is leveraging the support and capabilities from the global organisation and conversely sharing Japan best practices.
  • Execute global business strategies and priorities through operational tactics that direct the business to achieve financial and strategic goals within the assigned region.
  • Implement operational strategy/tools/processes within the region to ensure the execution of consistent operations across the Area.
  • Lead with regional and area leadership in formulating current and long-range planning/execution of the company strategy.
  • Own and execute regional business operations, partnering with Finance, HR, Sales, and other stakeholder groups to ensure the smooth running of the business.
  • Serve as escalation point for operational issues.
  • Responsible for the coordination and integration between other Business Operations teams, such as Scheduling, Resource Operations, Deal Management, etc.
  • Provide leadership, oversight, and direction for the Workforce Execution teams in region, ensuring that skills and capabilities are effectively managed and optimised within the region.
  • Lead communication/change management activities as needed to minimise business disruption.
  • Optimisation of Workforce Supply/Demand performance to attain Chargeability goals. 

Nature of Work:
  • Collaboratively deliver strategic objectives with other leaders as they deliver against area/regions plans; drive operational effectiveness and intervene to increase likelihood of success.
  • Translate high-level strategy into more localised operational objectives driving regional performance.
  • Complexity: Possess the ability to function in a highly complex environment, often including ambiguous situations or data, delivering creative solutioning through significant networking to deliver regional results. Significant integration of work efforts and inputs are required.
  • Discretion: Authority to establish standards and shift overall direction of projects and programs in response to functional strategy.
  • Partner with the local Finance Lead to plan and execute the annual budgets with specific emphasis on account planning.
  • Accountable for the operational team budget.
  • Supervision Received: Operates with high degree of independence with support from area and COO leadership team.

Key Role Responsibilities include:
  • Active leader within the Regional Leadership Team and be able to “speak truth to power”.
  • Drive business performance and manage risks to meet financial and operational targets.
  • Objectively balance the portfolio, ensure sustainable, profitable growth
  • Lead workforce planning & execution activities with direct accountability for regional chargeability and employee productivity.
  • Lead Regional Deal Approval process to improve solution and Commercial constructs.
  • Continuously improve competitiveness through cost to serve management.
  • Assist Direct channel client teams to drive growth and delivery excellence.
  • Act as a delegate for the Area/Region business owner as appropriate.

Your skills include:
  • Experience developing and managing a global organisation's operations to meet business objectives and strategies.
  • Proven ability to coordinate complicated processes across the Area.
  • Demonstrated managerial and leadership experience.
  • Effectively building formal and informal relationship networks inside and outside the organisation.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at