Modern Workplace Security Technical Support Consultant
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Job Description
As a Modern Workplace Security Technical Support Consultant, you will contribute to the overall IT Support function. You will leverage your technical knowledge and provide technical support for our clients, especially for escalated issues from more junior team members. Additionally, you will ensure defined procedures, practices and methods are being adhered to by the junior team members. Overall, you will work closely with upper management to resolve simple to complex issues within your department.
Primary Responsibility and Tasks:
Working on the team, you predominantly help partners solving the toughest problems.
This is a support position in our team, and support Partners to determine the best solution for the customer, provide assistance in both presales and advisory services, technical trainings.
This position has ability to develop, test and deploy solutions in both cloud and hybrid scenarios.
You will be responsible for resolving presales/deployment issues, delivering training, and taking the challenge to handle escalated problems.
You are passionate about technology and helping others.
You must be highly observant and skilled in daily-basis in order to identify and resolve issues.
This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
Technical Qualifications:
• Current Microsoft certificate or other Microsoft Premier certification(s) in the technologies supported.
• Experienced in delivering technical presentations.
• Experience delivering to customer/partner technical support and solutions.
• Strong experiences on Microsoft products and online solutions, especially for MW Security, etc.
• At least 5 years related working experiences and has strong industrial background of Microsoft solutions.
• Demonstrated passion for MS products and technologies.
• Advanced technology Infrastructure or technical problem-solving skills.
• Fluent written and oral English skills.
Business Qualifications:
• Can communicate in English.
• Ability to confidently deliver solution guidance.
• Capable of building and sustaining strong technical relationships as a trusted advisor.
• Must to have the ability to collaborate across multiple teams.
• Must to possess strong Active Listening Skills.
• Ability to analyze and drive root cause of a problem.
• Previous experience in a consulting position helpful.
• Demonstrated leadership qualities and project management skills.
What we offer you
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
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About Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
