Microsoft CRM Delivery Lead - Future Opportunities
Country:
Cities:
Area of expertise:
Job Description
Do you always deliver what you’ve promised? So do we.
At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations.
About the opportunity
The lifecycle of an Avanade project runs all the way from opportunity and solutioning, through to contract delivery, then eventual closure and operational support.
As the CRM Delivery Lead, you oversee the successful delivery of Microsoft Dynamics 365 CRM projects. This involves everything from planning to executing development projects and programs for both clients and Avanade, ensuring that solutions meet operational, contractual and financial commitments.
What you will love doing
You support, monitor and report throughout the phases - sales, estimating, planning, mobilising and executing, right up to closure, ensuring regular communication with stakeholders and clients and monitoring financial performance.
- Balance scope, schedule, budget, quality and risks
- Develop, implement, and maintain a detailed project schedule to ensure production of on-time, on-budget, quality outputs
- Report on status and progress of all aspects of the project against the contract
- Assist client teams to implement change enablement processes
- Cultivate strong client relationships
- Manage Avanade staff – both onshore and offshore – as well as sub-contractor staff when required
- Travel as needed. However due to the current COVID situation, it is expected that services provided will largely be provided remotely (i.e. from home)
Who you will enjoy working with
As part of the Avanade Australia Delivery Management team, you will thrive in delivering successful business outcomes for clients, and bring to the fore your consummate leadership skills. You will have ample opportunity to demonstrate how you can seamlessly merge the technical elements of project delivery with the soft skills required to achieve optimal results for clients and Avanade alike. Led by Keri Eruera and Sylvain Bouteloup - both have supportive and trusting leadership style and is all about your career aspiration and development. And in terms of the big picture, Avanade proudly celebrates the leadership of Global CEO, Pamela Maynard who has brought our purpose of making a genuine human impact to the forefront of the work we do for our clients, their employees, and their customers.
What we’re interested in you having
You balance a strategic outlook with a practical focus on day-to-day activities and changing needs, and your business knowledge matches your excellent teamwork, planning and communication skills.
You are driven to achieve outcomes – both for your client and for your employer. You enjoy working with structure, although with a level of autonomy, and you think and work systematically and logically - with an attention to the daily detail. You are at home with enterprise technology and your business acumen means you understand what’s involved in bringing a client initiative to successful conclusion.
You probably have a Bachelor degree in Business or IT and a Project Management certification. You are likely to have some years of experience in the consulting industry.
Above all, you have great spoken and written communication skills. You are a person with strong presence and emotional intelligence. You are articulate and a strong leader able to connect with people and create a sense of purpose.
What technical skills are we interested in you having?
- Experienced project manager with deep understanding of Microsoft D365 CRM, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.
- Extensive experience in Microsoft D365 CRM solutions and the lifecycle of planning, implementing and maintaining such solutions
- Comprehensive understanding of Agile principles and how ideally should be applied in CRM projects, and have delivered CRM implementations with either iterative or Agile approach. You have worked with one of the application development lifecycle management tools like Azure DevOps or JIRA.
- Managing project and program financials (e.g., budgeting, assessing financial impact, working with financial analysts).
- Planning and managing projects and programs that are executed by geographically-dispersed teams
- Evaluating and managing technology vendors;
- Contract proposals, negotiations and sales support as well as Microsoft platform technologies and tools
We do not expect you tick every box. What is important is that you help us to understand what your core strengths are and, that you will be excited to learn and develop in areas if you need to.
What you can expect from us
- Take full advantage of 5 MyDays off a year to relax, rebalance and focus on your health and wellbeing or honour your personal cultural beliefs
- Love a gadget? Of course you do! Go spoil yourself, on us. Gadget allowances start from $1,000 p.a.
- Your wellbeing matters to us. That’s why you’ll receive $2,000 pa to help you take care of you!
- Empower others and be empowered through our employee networks: Women employees, PRISM for LGBTI+ employees and Veterans employees
This role requires direct contact with Avanade clients as well as attendance in person at Avanade workplaces and other company sponsored meetings and events. In order to comply with our client requirements and Avanade’s own health and safety obligations this role requires the Applicant to be fully vaccinated against Covid-19. Proof of vaccination will be required during the application process. Applicants who have appropriate written proof of a medical or religious reason for not being fully vaccinated against COVID-19 may provide such documentation.
Share this job:
About Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
