Country:

United Kingdom

Cities:

Edinburgh, London, Manchester, Newcastle

Area of expertise:

Delivery Management

Job Description

Managed Services Solution Architect


Role purpose

There is a company-wide focus within Avanade to grow our Managed Services business globally. In support of this strategy, Avanade is seeking to recruit a new Solution Architect into our UKI Managed Services team. The role-holder will be responsible for solutioning complex Managed Service engagements.


Role objectives

·       To work with our client group teams and our global delivery organisation to define Managed Service solutions for our clients across the UK and Ireland.

·       To provide sales support to our regional business development teams, engaging directly with customers, and collaborating with technical subject matter experts, as required throughout the sales lifecycle.

·       To take the lead in developing and configuring Managed Service solutions across our five solution areas of Applications and Infrastructure, Business Applications, Data and AI, Modern Workplace and Security, including more complex and cross-solution area deals.

·       To coordinate with our global colleagues, including onshore, near-shore and off-shore delivery centres.


Key responsibilities

Leading the Solutioning Process will require the role-holder to work with our regional new business teams to:

·       Contribute to deal competitor analysis and development of win strategies

·       Interpret client defined or implied requirements against Avanade solution templates and delivery capabilities

·       Engage directly with client stakeholders and subject matter experts to validate service requirements, explore solution options and to identify service integration requirements

·       Define Managed Service solutions that meet agreed requirements

·       Work closely with our global delivery teams and technical subject matter experts to realise service and solution estimates in accordance with the Avanade Estimating Model (AEM) guidelines

·       Identify all service costs and populate cost models accurately to ensure an accurate estimation of delivery costs over the contract term

·       Create and document a solution plan engaging internal stakeholders as required

·       Identify and mitigate solution risks

·       Conduct our ‘Deal Review System’ to obtain internal sign-off (at regional, area and global levels) covering scope, approach, costs, and risk

·       Present the solution approach and methods to client stakeholder groups

·       Support the development of deal specific pricing and commercial strategies and commercial (client) dialogue

·       Draft the solution elements of contracts and participate in contract negotiation

·       Plan for and support service implementation, service transition and service introduction activities

·       Establish and maintain effective working relationships with Avanade solution areas, client groups, and business development personnel

·       Build and maintain strong working relationships with counterpart solution architects within our delivery centres and contribute to the development of the broader Avanade solution architect community

Additionally, the role-holder will be required to be proactive in a range of sales support activities and to:

·       Support and drive sales origination activities in early phases of the sales process in conjunction with our business development teams

·       Engage with clients to elaborate service needs and pre-qualify sales opportunities

·       Work with our regional sales and marketing teams to develop client facing presentations and materials

·       Specify and develop sales proposals, taking ownership of solution elements

·       Contribute to the development of our Managed Services service propositions and offerings


Preferred Skills

This role requires general experience and a demonstration of a breadth of knowledge, skills and experience including:

·       Relationship Management: ability to establish, maintain and manage strong working relationships with colleagues, partners, suppliers, and senior client personnel

·       Communication: demonstrate a structured and considered approach to written and oral communication and presentation

·       Negotiation: ability to articulate a reasoned argument on potentially complex issues

·       People Management: experience of working with (virtual) teams and mentoring individuals against their assignment goals, demonstrable capability to motivate individuals and drive high performance teams

·       Technical knowledge and experience: Experience and knowledge of Service Introduction, Service Delivery and Service Management (in a Managed Services or Outsourcing context), including:

·       Competency in Solution Planning methods

·       Competency in Infrastructure and Application Managed Service delivery techniques

·       Competency in key aspects of Service Management and Delivery Management

·       Competency in key aspects of Service Integration

·       Experience of global Delivery Models (onshore, near-shore and offshore delivery)

·       Experience of implementing Service Solutions against ITIL v4 standards or equivalent

·       Experience of managing service partners and subcontractors

·       Experience of service, financial, quality, risk, and knowledge management methods


Accountability and metrics

Key Performance Indicators will relate to:

·       Sales revenue (sales supported)

·       Win rates

·       Cost of sale (management)

·       Personal utilisation (assignment days, billable days)

·       Customer feedback & satisfaction

·       Chargeability - If appropriate, to be set by area leadership


Desired certifications

The role holder will be expected to progress through Avanade’s certification programme as Application Outsourcing and Infrastructure Outsourcing Solution Architect.

The following additional certifications are desirable:

·       Microsoft Certifications

·       ITIL Service Management

·       Certification in Project Management (PMI)


core competencies

·       Customer Focus

·       Embracing Change

·       Teamwork and Collaboration

·       Realizing Results the Avanade Way

·       Technical Passion

·       Interpersonal Awareness


Take a look here, to learn more on our Managed Services | Avanade

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com