Country:

France

Cities:

Paris

Area of expertise:

IT Operations

Job Description

Avanade France is seeking an IT Support Lead to support our France team and Paris office. Avanade is a global company and part of Microsoft and Accenture. Our France team has all the advantages of a smaller organization, but we also benefit from our global network.

Come join us:
As an IT Support Lead, you will leverage your technical knowledge and contribute to Avanade’s overall IT support function. You will assist with technical support and escalations for employees, primarily in France. You will support hardware issues (e.g., laptops), and user technical support. You will also deploy devices to the Avanade workforce. Overall, you will follow defined procedures and practices to resolve issues and assist users. You need to be located in Paris and be available to go into the office. Your closest IT Support colleagues will be located in Gallia and Europe. 

Additionally, you will ensure define procedures, practices and methods are being adhere to by the junior team members. Overall, you will work closely with upper management to resolve simple to complex issues with your department.
Together we do what matters.

About the job:
Day-to-day you will:
• Develop local policies and procedures that comply with global IT standards
• Document, local, IT environments, e.g., network diagrams, system, configurations etc.
• Take responsibility for IT asset lifecycle management efforts, e.g. inventory, imaging, distribution support, retirement, etc.
• Use access control, and security knowledge to assist stakeholders
• Support Mac and Windows OS issues
• Procure laptops and accessories when necessary after seeking approval from business stakeholders
• Take responsibility for office and regional events using tools like Live Events
• Manage and support AV in the meeting rooms
• Manage stakeholder relationships in your office
• Support and mentor junior team members in your region
• Address any team concerns or user escalations
• Lead efforts to deploy laptops, system access, software upgrades, and any other on-site deployment related activity

Managing IT environment:
• Assist in implementation affecting the IT environment, e.g. LAN communications
• Ensure system security through system systems access rights in local environment help ensure sensitive stakeholder data is protected

Operational:
• Detect receive, and log internal customer problems, requests, and/or issues of increasing capacity, investigating incidents with stake
• Perform customer request and identification, following define investigation, resolution, escalation, and documentation pro
• Lead incident, notification and escalation efforts, insuring effective communication to key stakeholders
• Manage the delivery of IT production systems and services monitoring incidents, issues, and outages
• Monitor systems and prevent occurrence of incident, problems, and errors and improve overall performance

Skills and Experiences:
• Demonstrated experience working with and supporting users on Microsoft platform, technologies, and tools
• Experience working with and troubleshooting of Active Directory, Microsoft Teams, M365
• Strong understanding of TCP/IP Ethernet and Internet
• Experience troubleshooting latest Windows and Mac OS
• Working knowledge of incident management tools like Service Now

About you;
• Customer oriented attitude with great presentation and interpersonal skills
• Clear and concise, verbal, and written communication
• Demonstrated experiences stakeholder expectations, management
• Results oriented, self-directed ability to change and unstructured environment
• You will likely possess an undergrad degree or equivalent work experience, preferably in an IT related field
• You will likely have several years of experience working in a support or related function in an IT environment
• Business fluent in English and French - Please provide your application in English to be considered.

Enjoy your career
Some of the best things about working at Avanade
• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits here.

A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity | Avanade page.

Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one

Learn more:
IT Operations is part of our Corporate Functions team. To learn more, check out this info:  
Avanade - Making a Genuine Human Impact
Avanade Do What Matters
Avanade X - We help you make what matters
Mentoring our FUEL Hackathon winners | Avanade

Interested in knowing what’s going on inside Avanade? Check out our blogs:  
Avanade Insights – exchange ideas that drive tomorrow’s innovation
Inside Avanade – explore what life is like working at Avanade  

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com