Avanade Norway is a growing company and part of Accenture and Microsoft in Norway and globally. In other words, we all have the advantages of a smaller organization, but we also benefit from our global network.

As an IT Support, you will assist with technical support for employees, primarily in Norway. You will support hardware issues (e.g., laptops), and user technical support. You will also deploy devices to the Avanade workforce. Overall, you will follow defined procedures and practices to resolve issues and assist users. Your closest IT Support team will be located in the Nordics and Europe.

Scope of work:

Nature of Work: Provides technical, administrative, or operational support with developed understanding of processes, procedures & best practices
Scope of Work: Primarily focused on own work, and execution of prescribed work plans
Complexity: Slightly more complex assignments that are usually amenable to standard processes and routines
Discretion: Some discretion in how work is approached, but still primarily delivering work aligned to standard processes
Organizational Impact: Work efforts primarily impact self and immediate team
Supervision Received: General oversight from more senior colleagues / managers
Supervision Provided: Provides informal supervision to less experienced colleagues on routine matters
Knowledge Applied: Applies basic knowledge of a learned occupation / discipline, or strong understanding of organizational policies and processes. A work-relevant degree is typical at this stage.

Key Responsibilities:

Follow local policies and procedures that comply with global ITS standards
Assist in documenting local IT environment (e.g., network diagrams, system configurations, etc.)
Own IT asset lifecycle management efforts (e.g., inventory, imaging, distribution, support, retirement, etc.)
Support procurement of new devices and accessories
Host IT onboarding sessions for new hires in your region
Take responsibility for office/regional events using tools like Live Events
Support Mac/Windows OS issues
Take responsibility for deploying laptops, system access, software upgrades and any other on-site deployment related activity.

Managing IT Environment:

Assist in implementations affecting the IT environment (e.g., LAN, communications)
Ensure system security through systems access rights in the local environment; helps ensure sensitive stakeholder data is protected
Manage regional phone plans and cellular devices
Manage Stakeholder relationship in your office, both with Accenture and Avanade.

Operational Support:

Detect, receive, and log internal customer incidents and service requests, investigating with stakeholders
Perform customer incident identification, following defined investigation, resolution, escalation and documentation procedures
Perform incident notification and escalation to ensure incidents and service requests are communicated effectively, receiving needed attention
Assist in delivering IT production systems and services, monitoring incident, issues, and outages.

Skills that will make you stand out:

Working knowledge of Microsoft platform technologies and tools
Basic understanding of Active Directory, M365 - Knowledge of TCP/IP, Ethernet, Internet, and VPN Network Skills
Familiarity with ITIL
Working knowledge of Incident Management Tools like Service Now
Understanding of and ability to troubleshoot latest Windows and Mac OS
Customer-oriented attitude with great presentation and interpersonal skills
Clear and concise oral and written communication
Stakeholder expectations management experience
Good at directing own work and time management
Fluent language skills in Norwegian and English.

Preferred skills:

Relevant previous experience from working in a support or related function in an IT environment

You will likely possess an undergraduate degree (or equivalent), preferably in IT-related field

MCP in latest OS preferred; hires strongly encouraged to obtain certifications within two years of hire

At Avanade:

You will work within an international team of highly skilled and motivated people, each of us can do a lot, together we can do everything and there is always someone who you can learn from.
Training and keeping your skills up to date is key. We focus on the career and development of all our colleagues. Every colleague has a Career Advisor who works with you on your development and guides you through all our training opportunities.
Additional to your development we also find your well-being really important. As part of our well-being program, we offer you training opportunities, budget to invest in your well-being via training etc.

Sounds interesting?

If you think the role sounds like a match for you - then we want to hear from you! Click the button below and apply today.

If you have any questions or concerns about the role or Avanade, you are welcome to contact our recruiter Mathias Horne / mathias.horne@avanade.com

Job Description