Kuala Lumpur

Area of expertise:

Business Operations

Job Description

Global Operations Senior Analyst

We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. The Global Operations Senior Analyst will be fully dedicated, and accountable operations support resource for our global Partner Ecosystem & Alliances team focused on elevating our responsiveness, support, and accountability in this area. You will monitor, respond and orchestrate to all inbound emails and requests coming to which is our internal communication portal for executive level questions, requests and issues. 

Come Join Us: 
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life. Are you that person?

At Avanade you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the world. Ultimately, we are not just making business better and more secure - we are making life better for our clients and protecting the trust of their customers.

This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline.  The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy.

Within a highly collaborative and value driven environment you will be supporting two main pillars - Partner Ecosystem & Alliances.

What You’ll Do:
Partner Ecosystem
Manage potential partnership requests (external and internal) and orchestrate cross business unit
Work with legal to drive agreements execution and ensure compliance
Partner training and certification orchestration
Manage key partner material update and release
Orchestrate partner investment 
Front desk management
Partner portal deal registration support
Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance
Industrialize our sales tagging process to provide accurate reporting to stakeholders

Help facilitate the Microsoft governance process, coordination, Legal compliance actions
Facilitate rhythm of the business calls with Microsoft related to Partner center
Manage Microsoft Investment, Influence and Incentive programs
Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country
Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft
Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed
Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes
Support with all aspects of Avanade Alliances Operations

Skills and Experiences:
Strong analytical problem-solving ability
Demonstrated success in a customer service-oriented environment
PowerBI, Microsoft Excel and SharePoint knowledge 
This position requires knowledge of Japanese language and culture

About You:
Strong attention to detail and takes pride in the quality output of their work
Highly responsive, someone who treats all matters with a sense of urgency
Strong communication skills to ensure effective communication with team and stakeholders
Proactive in all aspects
Consistency is key in this role and following processes to ensure we provide the utmost customer service to our internal customers

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at