Montreal, Ottawa, Toronto

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we.



About you:

You love helping clients harness the power of technology to help solve their business challenges. You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You’re passionate about leading teams and enabling clients to best utilize their software and move forward through innovation.


The CRM Enhancements Lead will report into the Enhancements Lead on our client account.


Day to day, you will:


- Manage 6 to 8 offshore development/design team members specialized in Dynamic 365 (CRM) & Portal.

- Management of other resources may be necessary such as Azure Middleware depending on the solution.

- Responsible for MS D365 CRM Design and must understand client BRD/requirements

- Must be comfortable with CRM, Azure Middleware, MS SQL & notions of Data Lake (Data Warehouse) 

- Responsible for sizing/estimating and providing timelines, T&M engagement, for delivering CRM enhancements

- Responsible for following existing PMO and Enhancements Process (Accenture Delivery Process and the Quality of Work during UAT and post go-live)

- Ability to manage client meetings, provide status updates, manage issues/risks/escalations

- Ability to quickly learn the business domain of 3 of the clients biggest applications running in CRM

Your skills/ qualifications


  • You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing.
  • You ideally have a Bachelor’s degree, preferably in Computer Science, Business Administration, Finance or Information Technology.
  • You already have around five years of experience in business systems analysis, design or management


Your experience includes:


  • Experience of managing business and technical teams, guiding them on complex projects
  • Implementing and maintaining CRM systems, especially leveraging offshore resources
  • Thorough knowledge of CRM, Azure Middleware, MS SQL & notions of Data Lake (Data Warehouse) 
  • Experience in a client facing environment
  • Understanding of coding on a functional basis


*** Applicants must be eligible for Canadian Reliability Clearance ***

Location is remote however there is a preference for candidate to be based in Ottawa.  All candidates in Canada will be considered as long as able to work Mountain or EST time.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at