Area of expertise:

Customer Relationship Management (CRM)

Job Description

CRM Solution Development

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

What you’ll do

·       Consult and advise our clients and internal stakeholders on uses of technology to solve business problems 

·       Perform application development, complex code development, application testing, and component design

·       Write technical specifications and collaborate with the functional team to ensure requirements are understood 

·       Prototype, configure, and test respective business processes 

·       Enable the design of conceptual architecture and technical solutions

·       Use key performance indicators (KPIs) to measure and test the quality of projects

·       Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

Skills and experiences

·       At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

·       Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code

  • Have a deep understanding of Microsoft’s Dynamics CRM & Power Platform offering.
  • Strong communication skills to effectively interact with customers.
  • Demonstrable experience in customer's business processes analysis.
  • Relevant experiences working with Dynamics CRM or Power Platform.
  • Self-driven with proven history of demonstrated technical skills related to Dynamics CRM (C#, JavaScript, Plugins, Workflows or Web resources) and CRM SdK proficient skills.

About you

Characteristics that can spell success for this role

·       Analytical, curious, agile

·       Team player and good communicator

·       Problem-solver, patient, quality-driven

·       Self-motivating

·       Innovative mindset

Enjoy your career

Some of the best things about working at Avanade

·       Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

·       Real-time access to technical and skilled resources

·       Collaborate with some of the brightest “Microsoft minds”

·       Build your expertise, solve problems, learn, and develop

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking   Experimenting courageously   Learning and pivoting

Inspire greatness in our people by

• Empowering every voice   • Encouraging boldness   Celebrating progress

Accelerate the impact of our people by

• Amazing the client   • Prioritizing what matters    • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

Interested in knowing what’s going on inside Avanade? Check out our blogs:

·       Avanade Insights – exchange ideas that drive tomorrow’s innovation

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at