United States


Atlanta, Dallas, Houston, Miami, Raleigh

Area of expertise:

Customer Relationship Management (CRM)

Job Description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.  


Come join us 

As a CRM Functional Architect, you’ll be considered a learned professional who applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems, and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters. 


What you’ll do 

  • Establish Dynamics 365 CE architecture by integrating solutions across functional lines 
  • Support the sales team in crafting deals, with accountability for overall estimates 
  • Recommend the right Dynamics 365 CE solutions for your client's needs 
  • Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports 
  • Define how we measure business and operations success and validate Dynamics 365 CE system performance 
  • Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities 
  • Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations 

Skills and experiences 

  • Experience leading presales engagements with a Microsoft Partner for potential enterprise clients requiring significant coordination with various internal teams (i.e. sales, finance, technology, etc.)
  • Working with Dynamics 365 Customer Engagement as a technical and/or functional leader 
  • Hands-on experience deploying Microsoft Power Platform solutions for customers in a variety of industries 
  • Reviewed team's work across all phases of projects (e.g., Plan, Analyze, Design, Build and Test)   
  • Designed conceptual architecture and functional and/or technical solutions for large complex technology projects in partnership with sales teams
  • At least five full lifecycle implementations of Microsoft Dynamics 365 CE and/or Dynamics CRM 
  • Experience managing/leading teams both on and offshore


About you 

Characteristics that can spell success for this role 

  • Consultative, collaborative, relationship builder 
  • Resilient, adaptable, flexible 
  • Intellectually curious and passionate about tech 
  • Client-centric attitude  
  • Passion for learning and development 


Enjoy your career 

Some of the best things about working at Avanade 

  • Pathway to work on industry-leading programs of work 
  • Opportunity to work with global customers  
  • A people-first culture that supports innovation to push teams in new directions  
  • Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next  
  • Real-time access to technical and skilled resources globally   


Find out more about some of our benefits here. 


A great place to work 

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving how humans work, interact, and live. It’s all here, so take a closer look! 


We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. 


Create a future for our people that focuses on 

• Expanding your thinking   • Experimenting courageously   • Learning and pivoting 


Inspire greatness in our people by 

• Empowering every voice   • Encouraging boldness   • Celebrating progress  


Accelerate the impact of our people by 

• Amazing the client   • Prioritizing what matters    • Acting as one 


Learn more  

To learn more about the types of projects our team works on, check out these case studies: 

  • What matters to Rathbones is people-first workplace experiences and sustainability  

  • VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives 


Interested in knowing what’s going on inside Avanade? Check out our blogs: 

  • Avanade Insights – exchange ideas that drive tomorrow’s innovation 

  • Inside Avanade – explore what life is like working at Avanade 

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at