United Kingdom


Edinburgh, Glasgow, London, Manchester, Newcastle

Area of expertise:

Customer Relationship Management (CRM)

Job Description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.  

Come join us 

As a Functional Consultant/Business Analyst, you play an essential role in developing effective business processes to help your clients improve their processes on customer engagement, sales, service, marketing, field service, and custom applications on Power Platform. You are as comfortable working with your team as you are designing and implementing business processes and measuring their effectiveness.

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It’s all here, so take a closer look! Together we do what matters


What you’ll do 

  • Work closely with clients to understand and define their business processes and requirements.
  • Translate business requirements into functional specifications and system design specifications.
  • Work with cross-functional teams to ensure the successful implementation of the solution.
  • Assist in testing the solution to ensure it meets the business requirements.
  • Provide training and support to end users.
  • Support sales activities.
  • Travel as required.

Skills and experiences:

  • A minimum of two years of experience in a business analyst or functional consultant role.
  • Experience with Dynamics 365 or Power Platform is preferred but not absolutely essential
  • Strong problem-solving skills, with an ability to understand complex business processes and translate them into functional specifications.
  • Familiarity with Agile methodologies
  • Strong interpersonal skills, with an ability to communicate effectively.
  • Acquiring a comprehensive understanding of industry-standard business practices.

About you 

You are passionate about understanding and improving business processes. Dynamics 365 and Power Platform are tools that you are familiar with. You bring expertise and creativity to process analysis, design, and optimisation. You instinctively know the right solution to solve your clients’ challenges and make them happy, and how to guide your teams in implementing it.


Enjoy your career 

Some of the best things about working at Avanade 

  • Pathway to work on industry leading programs of work. 
  • Opportunity to work with global customers. 
  • People first culture that supports innovation to push teams in new directions. 
  • Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next.
  • Real-time access to technical and skilled resources globally   

Find out more about some of our benefits here


A great place to work 

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. 


Create a future for our people that focuses on 

• Expanding your thinking   • Experimenting courageously   • Learning and pivoting 


Inspire greatness in our people by 

• Empowering every voice   • Encouraging boldness   • Celebrating progress  


Accelerate the impact of our people by 

• Amazing the client   • Prioritizing what matters    • Acting as one 


Learn more  

To learn more about the types of projects our team works on, check out these case studies: 

What matters to Rathbones is people-first workplace experiences and sustainability  

VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives 

Interested in knowing what’s going on inside Avanade? Check out our blogs: 

Avanade Insights – exchange ideas that drive tomorrow’s innovation 

Inside Avanade – explore what life is like working at Avanade

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at