Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a Dynamics 365 (Power Platform) Functional Consultant, you are client-facing and responsible for the definition and collection of requirements throughout the different phases of delivery as well as the functional design of the solution.

A client centric attitude and excellent interpersonal skills are required to lead and develop trusted relationships with key stakeholders.

This role provides the opportunity to work for the Microsoft® #1 Partner, with an unrivalled focus on development and training in both technology and softer consulting skills, as well as a dedicated career advisor to support you through your career progression.

Day-to-day, you will:

  • Lead client workshops, to analyse and design Microsoft Dynamics 365 and Power Platform solutions for your workstream.
  • Define and evaluate the functional and non-functional requirements for each business process in your workstream in line with the capabilities of Power Platform. 
  • Transform the business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis.
  • Write functional specifications and collaborate with the technical team to ensure functional requirements are understood and built as required.
  • Prototype, configure and refine solutions for the respective business processes. 
  • Document the system configuration and prepare project documentation deliverables.
  • Support the client during user acceptance testing.
  • Prepare and deliver training for key users.
  • Transition the solution to the support team.

About you:

  • Microsoft Dynamics 365 Customer Engagement product knowledge of the sales and service modules and wider Power Platform capabilities. Any experience of Portals, Marketing or Field Service will be a significant advantage. 
  • Understand the broader Microsoft stack and how to use this to create customer solutions (Azure)
  • Possess sound consulting skills with client facing experience with an implementation partner.
  • Demonstrated ability to understand and utilize best practices to identify ideal solutions for implementing business requirements in Power Platform.
  • Strong business analysis & requirements gathering skills with demonstrable experience.
  • Able to learn and adapt to Avanade delivery tools and methodology.
  • Excellent presentation skills with outstanding written and verbal English.
  • Results oriented and self-motivated to deliver with excellence.
  • Team player with excellent communication skills and ability to influence without authority.
  • Passion for learning and development.
What we have to offer

This is a superb opportunity to be in a rewarding role, that offers ongoing training! Avanade pays for all Microsoft certifications and recognises your dedication by offering you a strong career path. You will have an exposure to work on complex but exciting projects, using variety of Microsoft stack technologies.

We are encouraging our employees to cross-train and develop their skills around different Microsoft technologies

You’ll have ample opportunities for career growth and personal development, including ongoing professional technology training and management training.


  • Reward and Recognition scheme
  • Wide benefits package
  • Employee Share Purchase Plan
  • Avanade University – real-time access to technical and skilled resources globally
  • Dedicated career manager to encourage your progression
  • Engaged and helpful co-workers genuinely interested in you

We are looking for people with a real passion, dynamic approach and enthusiasm for technology!

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at