Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we. 

You love helping clients harness the power of technology to help solve their business challenges. 

About you: 

You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you enjoy organizing projects. 

About the job: 

As a Functional Consultant, you are responsible for identifying, developing and putting into practice CRM solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to guide training to help users become confident working with the latest systems and technologies. 

Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.  

Day to day, you will: 

• Identify what clients need and transform this into Dynamics 365 Customer Engagement solutions, including requirements, communication, traceability validation and re-use 

• Collaborate with development and test team members on functional requirements 

• Work proactively to orchestrate upgrades to the solution aligned with the platform roadmap  

• Use no code and low code techniques to automate business processes 

• Stay abreast of updates and new releases of Dynamics 365 Customer Engagement 

• Guide users on how to use Dynamics 365 effectively 

• Travel as needed.

Your skills: 

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or equivalent education, and at least five years of experience, including Dynamics 365 Customer Engegment.  

Your skills and knowledge include: 

• Working with clients as well as global teams on how to implement and maintain complex projects 

• Experience in facilitating projects with offshore teams 

• Extensive knowledge of CRM systems, especially Microsoft Dynamics 365 Customer Engagement and related Independent Software Vendor (ISV) products, and putting business solutions into practice  

• Business process re-engineering (BRP) 

• Diagnosing and troubleshooting business application issues.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at