Country:

United States

Cities:

Atlanta, Charlotte, Dallas, Houston, Miami, Nashville, Orlando, Raleigh, Tampa, Washington DC

Area of expertise:

Business and Tech Integration

Job Description

CRM Technical Architect 

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Technical Architect, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for overseeing the design and delivery of full SDLC of CRM solutions to clients, often across workstreams. You will have the ability to scale across projects as capacity allows. Additionally, you will be responsible for translating high-level strategy into more localized strategy and operational objectives for your team(s). You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. 

Together we do what matters.

What you’ll do

  • Oversee team’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
  • Direct efforts to defining technical, operational, and user requirements
  • Review and improve conceptual architecture and technical solutions designs
  • Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Hold your team(s) accountable to project quality standards through KPI identification and testing plan
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
  • Take an active role in sales activities and planning as required

Skills and experiences

  • Ability to understand large, complex CRM / Power Platform solutions and the business benefits they deliver
  • Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications and the Power Platform (Canvas Apps, Power Automate Flow)
  • Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure Logic Apps, Service Bus, etc.),
  • Understanding of Relational (SQL) and non-relational databases, experienced in Microsoft .NET Full Stack Development, Front-End Development with HTML, JavaScript, and known JavaScript frameworks (React, Angular, etc.).
  • Putting together both data migration and integration strategies.
  • Consulting with external clients on complex projects, including in leadership roles
  • Working with global teams on CRM technology implementation and maintenance projects.

About you

Characteristics that can spell success for this role

·       Consultative, collaborative, relationship builder

·       Resilient, adaptable, flexible

·       Intellectually curious and passionate about tech

·       Client-centric attitude

·       Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade

·       Pathway to work on industry leading programs of work

·       Opportunity to work with global customers

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking   Experimenting courageously   Learning and pivoting

Inspire greatness in our people by

• Empowering every voice   • Encouraging boldness   Celebrating progress

Accelerate the impact of our people by

• Amazing the client   • Prioritizing what matters    • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

Interested in knowing what’s going on inside Avanade? Check out our blogs:


Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com