United States


Albany, Atlanta, Austin, Buffalo, Charlotte, Chicago, Columbia, Des Moines, Detroit, Durham, Green Bay, Houston, Los Angeles, Manchester, Memphis, Miami, New York City, North Charleston, Orlando, Philadelphia, Phoenix, Pittsburgh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Savannah, Seattle, Tallahassee, Tampa, Trenton, Tucson, Tulsa, Tuscaloosa

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As  a part of our Global Solutions Area Digital Sales and Services Team, you will leverage a client-centric approach to translate our client’s business strategy into solutions and services that lead to successful business outcomes.


You demonstrate innovation and ambitiousness to achieve performance target and establish Avanade as a leader in Digital Sales and Services and as a #1 Employer of Choice.


As a Dynamics 365 CE Solution Architect, you will lead overall and solutioning and management of Dynamics 365 Customer Engagement technology implementations. This role will work with and be responsible for coordinating with cross-functional and cross-level teams both internally, as well as with key business partners and clients.


You will partner with Avanade and Accenture Microsoft Business Group Global and Regional Leadership, as well as key industry partners such as Microsoft and related ISVs, to define, implement and deliver innovative solutions for our enterprise clients.


As a key member of our Global Digital Sales and Services Team, you will contribute to all things digital, from customer experience to digital sales and service platforms.  As a leader, you enjoy educating and mentoring others and you are comfortable presenting to both technical and business audiences at senior levels.


Key Responsibilities:

Ability to lead design workshops with customers that drive business requirements for CRM technology implementations

Will be responsible for building and maintaining client relationships within client marketing, IT and sales teams

Develop overall solution plans and strategic vision for the proposed Dynamics 365 CE, providing a comprehensive roadmap aligned to clients’ business needs, including elements such as use case(s) definition, business case, user experience design, business process flows, functional data flow, data catalogues, technical data flows, delivery approach, resources plans, risks, assumptions, dependencies, etc.

Design, Fit/Gap analysis and managing a software development lifecycle

Experience leading a team that includes functional and technical (developers) both onshore and offshore

You understand agile delivery methodology

Be able to understand business outcomes and map to value drivers which will ultimately drive what is delivered to the customer

Ability to understand existing programs and company assets and translate new Dynamics 365 CE technology capabilities to meet desired business results.

Ability to analyze data/results related to current business processes to identify areas that indicate a need or opportunity for improvement and apply this Dynamics 365 CE

Skilled at researching, evaluating and implementing various tools, automation and navigating the complexity of integrated solutions

Adept at learning new techniques and adapting technology skills to quickly to respond to market opportunities

Possess basic web development understanding and digital design skills (HTML at a minimum)

o Ability to conduct training, planning and recommend best practices to optimally leverage sales activities

o Understands change management and has the ability to develop others 



Proven experience as a Solution Architect or Technical Sales capacity in Dynamics 365 CE

Established experience working as a platform admin and/or implementing Dynamics 365 or other technology tools related to sales and marketing processes

You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues. You’re likely to have a Bachelor’s degree or equivalent in an associated subject

Ideally, your experience will also include:

o Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies

o Working with D365 Customer Engagement as a technical and/or functional leader

o Hands on experience deploying Dynamics Platform solutions for customers in a variety of industries

Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, and Washington as set forth below and  information on benefits offered is here.   

California - $144,500 - $201,000
Colorado - $147,900 - $174,000
New York - $181,050 - $213,000
Washington - $144,500 - $201,000
Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at