Country:

United States

Cities:

Seattle

Area of expertise:

Business Leadership

Job Description

Regional Digital Products & Services Lead, West 

A change agent with one foot in the future 

 

What is Avanade Experiences?   

Over Avanade's 20+ years, we've delivered the most intelligent, engaging, industry leading, award-winning experiences on the Microsoft ecosystem. As technology and human expectations evolve, we see incredible opportunities for customers, products, and workplaces—where imagination is the only limit. 


Avanade Experiences is our way to bring unconventional thinking, exceptional creativity, and our unparalleled engineering heritage to think big and make it real. Our vision of the future goes far beyond concepts to enable and deliver the impact our clients, their people, customers, and communities need. 


We support each other with great work to push boundaries, connect technology with what matters to people first, and grow with our clients. If you feel this is a great fit for your path, we’d love to talk. 


About the role 

As the Regional Digital Products & Services (DP&S) Practice Lead at Avanade Experiences, you will help transform how regional account teams engage their clients and sell transformative and long-term experience-based products and services, responsible for the aggressive sales and revenue growth of DP&S in your region. You will bring to a broad, talented, and hungry regional business the ability to drive immersion in their client’s business and way of working, to ensure that the incredible experiences our team sets out to create are matured and realized through the application of premier software product execution, technical excellence, and measurable success.  You will work with targeted account teams, client account leaders, sellers, industry leaders, and offering leaders across the Avanade landscape, as well as with Accenture, Microsoft, and partner teams in various capacities. You will build a talented team of product leads, in addition to up levelling the talent of the regional Avanade Experiences’ business and engineering consultants.  Some travel required, to be discussed during the interview


Responsibilities 

Specifically, you will: 

  • Manage towards and achieve sales, revenue and operational targets 
  • Evolve and build upon the methodologies and skills necessary to engage our clients as leaders in developing digital products 
  • Build a diverse, inclusive, cross-discipline team to execute on the DP&S vision  
  • Be responsible for collaboration and cross-practice integration between DP&S and our other practice areas: Customer Experience (CX) and Workplace Experience (WX)  
  • Engage with our clients, drive their vision, and enable our teams to effectively sell and deliver exceptional experiences that build long term client relationships 
  • Ensure that the DP&S team works in collaboration with all other business functions within and outside of the Region, consistently delivering an exceptional, unified end-to-end customer experience across stages, channels, and touchpoints in the customer journey 
  • Encourage growth mindset, problem-solving, strategic thinking, and customer-orientation among the team 
  • Advocate for changes in other departments’ ways of working and cross functionally collaborate with teams to implement a change 
  • With your Regional Client Services Leader, measure and track delivery ROI on identified transformation opportunities for DP&S. Drive continuous process improvement culture across DP&S 
  • Interact at executive/senior management level, proactively advocating for solutions and assisting with the customer escalation process 

 

Applied Methodologies & Development 

  • Engage our regional teams to spread awareness and interest in enabling DP&S methods, for example some (but not limited to) are: 

Experience Engineering Labs - rapid experimentation and validation of ideas at all stages of product development to ensure a hyper focus on achieving the desired client intents, beyond just the features we are asked to build. 

Feature Prioritization - models that empower our teams to align what is being built to the true needs and intents of our clients. 

Service Design – approach that understands that our client’s business will change and what we build must model in evolution as part of the service we create  

Intelligent Applications – ensure the products we leverage the data and interactions discovered to improve the product experience over time using advanced technologies such as AI and Machine Learning 

Client Engagement 

  • Engage directly with our client services teams to provide the expertise and talent necessary to pitch our engagement to clients 

  • Collaborate with client leadership to understand the most pressing challenges and opportunities our clients face, use this inform teams on strategies and approaches for experience led services and their relevant application to their client 

  • Inform and decide upon client pursuit strategies, including qualification and investments 

  • Support, sponsor, and oversee key client delivery engagements to drive positive outcomes and long-term relationships 

Industry Focus 

  • Engage with our regional industry leaders, and facilitate through your broader team, ownership of industry vertical capabilities 

  • Create accelerators, visions, and proof points for industry specific services 

  • Align our capabilities and vision to key Industry pitches and go to market strategies in partnership with your go to market and client services colleagues 

Talent Development 

  • Grow the DP&S team at pace with our business objectives   

  • Understand the market moving technologies and engage our broader talent communities to ensure we are scaling our skill to meet the vision we are selling 

  • Apply the larger Avanade Experiences vision in scaling our talent and reputation outside of our four walls and engage our regional communities in supporting this scale and growth 


Who you are 

  • 5+ years' experience in digital product design and development 
  • 3+ years' experience engaging with clients 
  • 3+ years' experience in people leadership and growth management 
  • 5 to 7 years of experience working in a consultative or agency strategy role with user experience design, advisory (strategy), product management, and technology practices 
  • 3 years of experience managing budgets at P/L level 
  • Experience leading product development, interfacing with users, business leaders, and development teams with a track record of sales generation, solutioning and delivery leadership 
  • Deep knowledge of how technology is being leveraged to deliver large scale, evolving applications that drive directly to end user experiences   
  • Experience building and managing client level relationships 
  • Ability to coach, motivate, grow, course-correct, and lead a team 
  • Knowledge of Cloud Ecosystems and how the transformation and access to new technology is being applied to deliver accelerated software products 
  • Ability to lead a business and support multiple engagements under accelerated deadlines 
  • Self-starter and able to collaborate across a wide span of practice lines 
  • Ability to thrive and lead in a highly matrixed and geographically dispersed team environment on multiple priorities 
  • Demonstrated history of working with external clients at the senior level (Director, VP) 
  • Expert level written and verbal communication skills, including ability to comfortably present to the senior level of our clients (remote and public speaking) 
  •  

 

 Please note: Accommodations for the COVID-19 vaccine policy are granted on a role-specific basis within Avanade US. As such, if you already have an approved accommodation, you are still required to disclose this accommodation requirement during the interview process. Accommodation requests must be reviewed against the new role requirements and recertified at time of offer.  



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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com