United States


Atlanta, Chicago, Dallas, Houston, New York City, San Francisco, Seattle

Area of expertise:

Software Engineering

Job Description

Analyst, ServiceNow DevOps Engineer


About the role

We are looking for a DevOps Analyst, who is eager to learn and grow, to join our growing Platform Engineering Team. The Platform Software Group is a diverse Software Engineering and DevOps team tasked with building and maintaining a platform for use by Avanade project teams to deliver managed services across a wide range of technologies both on premises and in the cloud. We work at a fast pace to support new opportunities and technologies using the latest technologies. 

Role Requirements:

·         Develop, maintain, and enhance features on the ServiceNow platform 

·         Formulate testing approach, develop test cases, and deploy applications using defined release practices 

·         Assists with platform configuration, maintenance, patching, and upgrades 

·         Create technical, functional, and end-user operational documentation 

·         Partner with cross-functional technology teams to integrate solutions 

·         Engage with offshore and global teams 

·         Analyze, troubleshoot, and fix identified platform issues 

·         Participate in on-call rotation 

As a DevOps Analyst your primary focus will be to develop, test, and maintain features built on top of the ServiceNow platform. You will work on a variety of new platform projects and features and will have the opportunity to learn new technologies and practices. 



  • Working knowledge of JavaScript and/or TypeScript 
  • Ability to work in teams and individually when needed 
  • Working with agile delivery methodologies 
  • Experience as a System Analyst or Administrator of a service management application, preferably ServiceNow 
  • Ability to communicate and present complex information to technical and non-technical stakeholders, both verbally and in written form 
  • Basic understanding of native Azure features and solutions 

Preferred Requirements:

  • Bachelor's degree in Computer Science, Engineering, MIS or related field or equivalent experience
  • Azure Certification
  • Working knowledge of Source Control Systems, such as git
Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at