Ottawa, Toronto

Area of expertise:


Job Description

Desktop Specialist


Elevate your career as a Desktop Specialist at Avanade, where you'll play a crucial role in maintaining Windows Desktop/Laptops, driving excellence in client support and technical expertise.


Come join us 

Join Avanade as a Desktop specialist; In this role, you will provide technical support to our clients. You will be responsible for installing, configuring, troubleshooting, and maintaining laptops and desktops, as well as ensuring that they are secure and up-to-date. You will also assist users with any issues they may have with Microsoft Windows, software applications, network connectivity, printers, and other devices. Together We do what matters. 


What you’ll do:  

  • Set up, repair, & upgrade laptops and desktops according to company standards & policies
  • Diagnose and resolve hardware and software issues in a timely and professional manner
  • Provide user support and training on Microsoft Windows, Office 365, and other applications
  • Monitor & maintain the security & performance of laptops/desktops, including antivirus, updates, backups, and encryption
  • Document and report any incidents, problems, or requests using the ticketing system
  • Coordinate with other IT staff and vendors to ensure the quality and availability of IT services
  • Stay updated on the latest technologies and best practices in desktop support

Skills and experiences: 

  • Windows 10/11
  • Active Directory
  • Office 365
  • Desktop/Laptop Hardware
  • Application Packaging
  • Microsoft Security Updates, Antivirus & Disk Encryption

 About you: 

Characteristics that can spell success for this role:  

  • You are fluent in both French and English.
  • You collaborate seamlessly and exhibit effective written and verbal communication skills.
  • You must be able to work on-site and travel to different locations as needed.
  • You can troubleshoot and resolve technical issues in a fast-paced environment.
  • You possess a strong knowledge of Microsoft Windows 11, Office 365, Active Directory, laptop and desktop hardware, software, and peripherals.

Enjoy your career 

Some of the best things about working at Avanade  

  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) 
  • Real-time access to technical and skilled resources globally 
  • Dedicated career advisor to encourage your growth  
  • Engaged and helpful coworkers genuinely interested in you   


Find out more about some of our benefits here.  


A great place to work 

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! Together we do what matters. 


We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. 


Create a future for our people that focuses on 

• Expanding your thinking   • Experimenting courageously   • Learning and pivoting  


Inspire greatness in our people by 

• Empowering every voice   • Encouraging boldness   • Celebrating progress   


Accelerate the impact of our people by 

• Amazing the client   • Prioritizing what matters    • Acting as one  


Learn more  

Interested in knowing what’s going on inside Avanade? Check out our blogs:  






Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at