Country:

Canada

Cities:

Ottawa

Area of expertise:

Infrastructure

Job Description

Introduction: 

Elevate your career as a Desktop SCCM/Imaging Specialist at Avanade, where you'll play a crucial role in maintaining Windows Desktop imaging within an SCCM environment, driving excellence in client support and technical expertise.

 

Come join us 

Join Avanade as a Desktop SCCM/Imaging Specialist; In this role, you will provide Windows build support to our clients. You will be responsible for maintaining Windows Desktop imaging within an SCCM environment. This includes maintaining and updating Windows Desktop images for feature updates and security patches, SCCM task sequences, application packaging and deployment, Desktop/Laptop driver updates. Experience with Intune co-management and Autopilot is also desirable for the client’s future roadmap. Together We do what matters 


 What you’ll do:  

  •  Maintain Windows image/builds, SCCM task sequences, application packages, security    updates, and drivers for laptops and desktops according to company standards and policies
  • Diagnose and resolve hardware and software issues in a timely and professional manner
  • Provide support to Desktop build engineers
  • Monitor and maintain the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption
  • Document and report any incidents, problems, or requests using the ticketing system
  • Coordinate with other IT staff and vendors to ensure the quality and availability of IT services
  • Stay updated on the latest technologies and best practices in desktop support

 

Skills and experiences: 

  • Microsoft System Center Configuration Manager (SCCM)
  • Windows 10/11
  • Active Directory & Group Policy
  • Office 365 & Intune
  • Desktop/Laptop Hardware
  • Application Packaging
  • Microsoft Security Updates, Antivirus & Disk Encryption

 

About you: 

Characteristics that can spell success for this role:  

  • You are fluent in both French and English.
  • You collaborate seamlessly and exhibit effective written and verbal communication skills.
  • You must be able to work on-site and travel to different locations as needed.
  • You can troubleshoot and resolve technical issues in a fast-paced environment.
  • You possess a strong knowledge of Microsoft Windows 11, SCCM, Office 365, Active Directory, laptop and desktop hardware, software, and peripherals.

Enjoy your career 

  • Some of the best things about working at Avanade  Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) 
  • Real-time access to technical and skilled resources globally 
  • Dedicated career advisor to encourage your growth   
  • Engaged and helpful coworkers genuinely interested in you   

   

Find out more about some of our benefits here.  

 

A great place to work 

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!  

Together we do what matters. 

 

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. 

 

Create a future for our people that focuses on 

• Expanding your thinking   Experimenting courageously   Learning and pivoting  


Inspire greatness in our people by 

  Empowering every voice    Encouraging boldness    Celebrating progress   

 

Accelerate the impact of our people by 

 Amazing the client    Prioritizing what matters     Acting as one  

 

Learn more  

Interested in knowing what’s going on inside Avanade? Check out our blogs:  



Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com