Kuala Lumpur

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a client-facing Business Applications Enterprise Architect focused on D365CE working as part of the Centre of Excellence team, you will support regional teams and work directly with clients in those regions.  As an Enterprise Architect you will analyse a client’s systems and procedures to find areas that can be improved. You will then create a technology vision that is anchored in Business Applications but crosses all aspects of Avanade’s business to position a roadmap that is better suited to the client’s goals. 

As an Enterprise Architect you may consult with the client’s Chief Executive Officer or Chief Operating Officer to discuss aims and objectives. You will also research best practices in the industry to keep your knowledge up to date. 

You will primarily work in the pre-sales phase; however, you will engage in delivery to support the delivery team mobilization and be a point of potential escalation to resolve complicated technical issues. You’ll be responsible for guiding the sale and implementation of solutions that maximize business value from Information Technology (IT) investments and develop, maintain, and grow senior client relationships.

Enterprise Architect key responsibilities: 
  • Oversee the technical and functionals designs during the pre-sales and delivery of client work streams for key strategic deals.
  • Work systematically and logically to analyse situations, resolve problems, identify causes and anticipate implications. 
  • Maintain regular contact with clients to anticipate, identify and respond to their needs and expectations. 
  • Establish architectures and pricing for customer-specific customizations.  
  • Prioritize work and spend time on most important, value-adding areas. 

Day-to-day, you will: 
  • Partner with Accenture, AMBG, and Microsoft Global, to develop the alliance and identify and close business and solution opportunities. 
  • Be market facing and client focused. 
  • Collaborate with business development teams and Market Unit & Offering Leads to drive offerings to target clients. 
  • Provide solution governance and input on strategic deals and opportunities.  
  • Partner with Delivery Excellence to facilitate asset/accelerator harvesting assets from deals where appropriate.  
  • Contribute to Communities of Practice. 
  • Lead and review regional work, directing efforts to define functional, technical, operational and user requirements.  
  • Build and scale communities across Avanade globally, providing leadership to functional and technical architects.  
  • Have holistic knowledge of the third-party ISV ecosystem.    
An Enterprise Architect should have excellent knowledge of IT systems and how they operate in a business setting. They should also be comfortable playing a leadership role since they will work in close cooperation with senior management and encourage other employees to embrace changes within the company. Other skills and qualifications often required in the role include:
  • Strong analytical skills to examine business data and operating procedures
  • Critical thinking skills for identifying issues and making proposals to tackle them.
  • Ability to explain technical procedures in an easy-to-understand way.
  • Willingness to constantly learn new things and stay on top of the latest developments in IT and business practices.
  • Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.  
  • Consulting / project-based background (not strictly client-side). 
  • Customer oriented attitude and excellent interpersonal skills. 

Skills and Experience:
  • Bachelor’s Degree: Technology related BA/BS or related experience. 
  • 10 to 15+ years of project experience. 
  • Extensive experience in Dynamics365 CE solutions and the lifecycle of selling, planning, implementing, and maintaining such solutions through DevOps.
  • Experience in Azure solutions, particularly for complex integrations, migrations, and security. 
  • Knowledge and experience of Azure AI, Digital Twin, IoT, Microsoft Dynamics 365 FO and Microsoft365 is a plus.
Preferred Requirements:
  • Full life cycle Microsoft Dynamics 365CE implementations in a pre-sales lead role, as well as some delivery.
  • Experience with .NET and Azure development.
  • Working knowledge of programming methodologies, structures, and concepts.
  • Dynamics Certification.
  • Azure Certification.
  • Prior consulting experience.
  • Knowledge of project estimation techniques and challenges.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at