United Arab Emirates


Abu Dhabi, Dubai

Area of expertise:

Customer Relationship Management (CRM)

Job Description

1.     Has at least 5 years of experience in Microsoft Dynamics CRM with excellent knowledge of the platform, specifically in D365 Project Operations and D365 Field Service.

2.     Utilize Dynamics 365 experience to gather business requirements.

3.     Analyze and study existing business processes and propose improvement in them.

4.     Create user stories and product backlog for development team and work with the client for prioritization of the requirements.

5.     Work closely with business to define business rules, workflows, and access control

6.     Setup and configure Dynamics 365 in an optimum manner to meet the business requirements

7.     Coordinate between onshore-offshore for any queries or clarifications

8.     Work with the test team to facilitate functional testing and UAT

9.     Identify risks, issues and actively report on the project progress to management

10.  Assist with preparing the work instructions and other training materials

Conduct Training activities with customers

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at