Country:

Canada

Cities:

Montreal, Ottawa

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a part of our Business Applications Team, the Dynamics CRM Field Service Business Solution Architect will be responsible for driving pre-sales and growth. They will be a key member of the Canadian Business Applications team for our french speaking customers and leverage relevant industry experience to drive measurable growth through the development and expansion of client opportunities.

 

As a part of the Business Applications Pre-Sales Team, You Will:

  • Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
  • Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
  • Act as the primary Dynamics Field Service Subject Matter Expert on client engagements
  • Master of the art of the possible CRM/Field Service demo
  • Shape and lead demonstrations that solve our clients’ business problems
  • Consult and advise our clients and internal stakeholders on the uses of Field Service technology to solve business problems
  • Operate in a senior technology advisory capacity to CxOs and their senior leadership
  • Learn our client's business, their organization, systems, challenges, and goals
  • Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
  • Craft the technical vision by mapping requirements to technical capabilities
  • Confidently present and articulate the business value of the proposed solution to business managers and executives
  • Build prototypes and proofs of concept (POC) to validate technical and solution decisions
  • Lead client-facing and internal training (technology training and/or application-specific training)
  • Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
  • Be an innovator who can create new solutions using out-of-the-box thinking
  • Work directly with marketing on origination initiatives, including participating in Marketing events
  • Build relationships with Microsoft sales & pre-sales counterparts
  • Estimate and design staffing for proposed solutions

 

Desired Experience:

  • Demonstrated experience demoing Microsoft Dynamics 365 CRM/CE or Field Service software (Salesforce, ServiceMax, IFS)
  • Ability to write, read, and have conversations in English and French fluently 
  • Expert level – D365 Field Service desired, but not required
  • Experience in leading the presales process for large scale, global technology engagements
  • Have performed demos for organizations with over 500 service technicians
  • Knowledge of Remote Assist/Guides or other similar Mixed Reality applications is beneficial
  • Understanding of IoT/Connected Field Service
  • Understanding of PowerApps and Customer Insights is beneficial
  • Experience working with or inside the Microsoft ecosystem
  • Strong personal track record in selling and closing large complex deals
  • Proven track record operating as a player/coach – accountable for driving specific deals while also being a deal coach and mentor other team members 
  • Strong track record in a complex channel and partner management
  • Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
  • CxO impact and the ability to develop and grow long term, high-value customer relationships at the Executive level
  • Superior communication and personal leadership skills in a high growth environment


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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com