Country:

United Kingdom

Cities:

London

Area of expertise:

Enterprise Resource Planning (ERP)

Job Description

As a D365 F&SCM Support Consultant - specialising in Microsoft Business Application Technology, you are client-facing and responsible for the definition and collection of requirements through to the build and deployment of the solution. 

This role provides the opportunity to work for the Microsoft® #1 Partner, with an unrivalled focus on development and training in both technology and softer consulting skills, as well as a dedicated career advisor to support you through your career progression.  We will cross-train any successful candidates into Microsoft Finance technology.


Your day to day tasks will include:

·        Answer telephone calls and email communications professionally and knowledgeably

·        Take ownership for requests and manage their lifecycle through to closure involving other resources as required (including QUANTIQ, client and 3rd party resources)

·        Ensure that the client is informed as to the progress of the request in line with the agreed communications plan and Service Levels

·        Assign requests to Third Parties or resources outside of the support function where requests are outside the skills of the level 3 team retaining ownership of the request ensuring it is appropriately managed through to closure

·        Ensure requests are managed to required quality, priority and agreed to Service Levels

·        Escalate issues and potential breaches to Team Leads, Client Leads and management in-line with defined processes

·        Undertake regular audits of requests to ensure that the correct level of service is being provided and that information and knowledge is accurately maintained

·        Provide service reports, and responses to queries in a timely manner as per agreed processes

·        Implementation planning and the delivery of value-added work, to scope and budget

·        Business and systems analysis and documentation

·        Product design and gap analysis to standard product functionality

·        Application configuration and setup

·        Provide system training to both internal and external clients

·        Development and delivery of testing strategies

·        Managing change control

·        Design and execution of data migration strategies

·        Go-live and post-live support

·        Ad-hoc tasks as and when required by your team lead.

Skills and Experience

Education & Training

·        Microsoft Dynamics qualification

Work Experience

·        3+ years of full lifecycle implementation experience

·        2+ years’ experience in supporting solutions

·        Experience of working with bespoke NAV solutions

Specialised Knowledge & Skills:

·        Efficient written and oral communication skills in agreed languages

·        Commercial awareness and total dedication to delivering maximum return on investment for our clients

·        Experience / qualifications in any of accounting, manufacturing, retail

·        Experience designing and coordinating multi-site or multi-national implementations


Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com