Brisbane, Melbourne, Sydney

Area of expertise:

Customer Relationship Management (CRM)

Job Description

The D365 Digital Service & Power Platform COE Solution Area Architect works with the CoE Team Lead and is responsible for driving sales and revenue for the D365 & Power Platform business through prospecting, acquisition, development, and expansion customer opportunities.

In this role, you are cross-industry and provide technical and solution envisioning expertise to the Area, Country, and Regional Sales and Solution Area Teams. You help develop and execute sales strategies, drive proposal efforts, and provide technical sales support.  You specialize in Microsoft Dynamics Power Platform, CE Solutions for Field Service and/or Customer Service and, therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development.

Your Primary Responsibilities & Objectives Include:

Sales Support (60%)

Proactively delivering strategic messages and roadmaps to both new and existing customers within the Local Account Groups
Working with the Business Development/Sales Team to develop and execute selling strategies

Providing pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators
Consistently building depth in breadth in technology expertise thru Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements 

Helping the customer see what is possible with technology (visionary)
Managing customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
Delivering quality presentations (both written and oral) and customized product demonstrations (POC) 

Serving as the Solution Lead for new opportunities and direct proposal efforts 

Understand customer business requirements to the depth you are able to spark conversation around new opportunities (the what is possible with technology)

Solution Development (30%) 

Building relationships with Accenture, Microsoft, industry groups, and customers 

Giving input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning 

Representing Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand 

Contributing to the development of Avanade intellectual property, including assets and knowledge capital 

Evangelizing the Field Service and/or Customer Service solutions across the Globe 

Customer Delivery (10%) 

Project kickoff support 

Customer/Prospect training 

Objectives/Metrics for CoE Solution Area Architect:

Sales Support (sales and revenue targets) 

Solution Assets

Harvesting of Field-generated Assets 

Continual Growth and Maintaining of Technical Skills and Certifications 

Avanade Capability Readiness and Thought Leader (Solution Architecture and Sales)

Active in Avanade Technology Communities while Demonstrating Leadership 

Active in Field Service and/or Customer Care Communities while Demonstrating Leadership 

Your Technical & Non-Technical Skills Include:
Deep functional and technical acumen and understanding of Microsoft Power Platform 

Dynamics CE for Field Service and/or Customer Service 

Understand and articulate integration architectures including development tools/products and standards
Strong Customer Service Orientation
Business Process Analysis and Design 

Field Service Industry Expertise 

Customer Service Expertise 

Contact/Call Center Expertise

Strong knowledge of the following D365 (and underlying technologies):

o Azure (including IoT)
o Microsoft Office
o Resco

Demonstrated experience in CRM either in presales or customer solution development - delivery background is strongly preferred

Extensive experience with Field Service technologies (eg. FieldOne, IBIS, Wennsoft, ServiceMax) and Contact Centre technologies (eg. Genesys, Avaya, SAP)

ERP experience is considered an asset
Technical/Other Skills: Microsoft SharePoint, strong background on Microsoft technologies/trends

Demonstrated success in the leading and managing of people in a team-based environment

Excellent presentation and written & verbal communication skills

Strong consulting and client facing skills

Bachelor’s degree with technology focus or equivalent work experience

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at