Kuala Lumpur

Area of expertise:

Customer Relationship Management (CRM)

Job Description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us 
As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of project managers, back-end and front-end (UX) architects and other CE professionals. This role provides the opportunity to work for the Microsoft #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It’s all here, so take a closer look! 
Together we do what matters.

What you’ll do 
  • Work with clients and lead Avanade delivery teams in planning, designing, building, testing and maintaining Customer Engagement (CE) solutions
  • Liaise effectively between customers, IT staff and business partners to ensure high quality and timely resolution of customer issues
  • Design conceptual architecture and technical solutions

Skills and experiences
  • Client management skills and the ability to work with customers to develop and manage an action plan
  • Consulting with external clients on complex projects, including in leadership roles
  • Working with global teams on CE technology implementation and maintenance projects
  • Excellent communication skills in English and Thai

Other desired skills include:
  • Integration pattern & technologies (REST/SOAP services)
  • Client programming (JSON, JavaScript, HTML) and server-side programming (.NET, C# or
  • Development methodologies (Agile, Waterfall)

About you 
Characteristics that can spell success for this role
  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Convincing storyteller and engaging content creator
Enjoy your career 
Some of the best things about working at Avanade
  • Pathway to work on industry leading programs of work
  • Opportunity to work with global customers 
  • People first culture that supports innovation to push teams in new directions
  • Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next
  • Real-time access to technical and skilled resources globally
Find out more about some of our benefits here

A great place to work 
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one

Learn more 
To learn more about the types of projects our team works on, check out these case studies:
What matters to Rathbones is people-first workplace experiences and sustainability
VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:
Avanade Insights – exchange ideas that drive tomorrow’s innovation
Inside Avanade – explore what life is like working at Avanade
Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at