Country:

Malaysia

Cities:

Kuala Lumpur

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know how to turn needs into solutions? So do we.
Clients trust you to provide solutions to problems because you understand what they need – and how to do it. You are your client’s advocate and the authority on how specific systems, applications or process designs can move their business forward.

About you:
You’re a problem solver, knowing the systems, applications and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to crafting activities and building system prototypes.

About the job:
Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.

Day to day you will:
  • Establish global CRM architecture by integrating solutions across functional lines
  • Support the sales team in crafting deals, with accountability for overall estimates
  • Recommend the right CRM software and solutions for your clients’ needs
  • Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert
  • advice, balancing open issues, and contributing to team meetings and reports
  • Define how we measure business and operations success and validate CRM system performance
  • Support clients on CRM standards and prepare them for using their CRM solution by setting training
  • programs and redefining new roles and responsibilities
  • Grow your network through educational opportunities, reading industry publications, building and
  • maintaining your personal and business networks, and joining professional organizations
  • Travel as needed

Key Role Skill & Capability Requirements:
You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues. 

Your functional experience may include:
  • Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies
  • Working with D365 Customer Engagement as a technical and/or functional leader
  • Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries


Your non-technical skills may include:

  • Client management skills and the ability to work with customers to develop and manage an action plan
  • Consulting experience working with external clients with a consistent track record for delivering great results. 
  • Excellent communication skills in English and Bahasa Indonesia
 
Preferred Education Background:

You are also likely to possess a Bachelor’s degree in business systems or related field.

Preferred Years of Work Experience:

Minimum 8 years of Microsoft Dynamic365 CRM Functional experience

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com. 

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