Country:

United States

Cities:

Boston, New York City, Philadelphia

Area of expertise:

Account Leadership

Job Description

Role Overview:

As a Director, Avanade Client Account Lead (ACAL) you are a sales leader responsible for the curation of our client's experience with Avanade. You will be accountable for maintaining relationship with one or more of our Most Valued Client (MVC) accounts while focusing on overall account strategy and growth.  An Avanade ACAL will normally lead one (1) or more of these large MVC accounts 

What we at Avanade call ACAL, the industry usually refers to as "Client Partner."   To best grow & transform our clients’ business, you will have a natural alignment with Accenture and a deep spike of vertical knowledge in one or more areas Accenture & Avanade calls “Products & H&PS.”   Products H&PS includes: Retail, Consumer Goods, Health & Life Sciences, Public Services (SLG) Automotive, Industrial Equipment or Travel and Transportation.      

ACAL Key Role Responsibilities Day-to-day:

Account Leadership

  • Formulate clear strategy for account (beyond responding to RFP). LEAD the client to new ideas
  • Help client develop Technology vision & strategy
  • Own account strategy & multi-year account plan
  • Look across account for cross Solution Area opportunities
  • Leverage References and thought leadership in industry and Area
  • Push continuous innovation through thought leadership
  • Conduct Design Thinking workshops to understand client’s business Objectives, Opportunities & Pain points

Account Management

  • Create a combined Relationship Map and Power Map
  • Establish Governance/ routine with client and Power Map for Avanade
  • Advertise full Avanade capabilities, leverage stakeholders as our ambassadors
  • Manage account financials and operations
  • Steer Quarterly business reviews & "Board of Directors" review quarterly OR P2P review
  • Curate the client's experience with Avanade
  • Conduct Stakeholder Interviews/Understand Success Criteria
  • Cultivate alliance relationships (MSFT and others)
  • Develop junior talent and drive employee experience through mentorship and coaching

Sales (Proposals)

  • Own strategy & proposal, bring forward breadth of Avanade
  • Assemble pursuits team
  • Develop customized proposals and business case, driving exceptional client experience
  • Bid review and signoff, validate messaging, ensure alignment to overall account strategy, price to win

Key Role Skill & Capability Requirements:

Your technical and non-technical skills include:

  • Exceptional relationship building and networking
  • Exceptional negotiations skills
  • Influence and persuasion
  • High emotional intelligence
  • Team builder and motivator
  • Coaching & mentoring
  • Inclusive Leaders
  • Client interaction handling
  • Storytelling
  • Workshop Facilitation
  • Client relationship & account people management
  • Industry know-how
  • Ability to navigate business & tech

Avanade always appreciates Bachelors Degree’s & MBA’s.  However, we value a variety of Education backgrounds & levels of Degrees as well as equivalent work experience including the returning to work-force individuals.

Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis


Apply now

Share this job:

Share Facebook Twitter

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com