Client Account Lead - Financial Services
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Job Description
Role Overview:
At Avanade as a Client Lead you are an account leader responsible for the curation of our client's experience with Avanade. You will be accountable for maintaining relationship with one or more of our Most Valued Client (MVC) accounts while focusing on overall account strategy and growth. An Avanade Client lead will normally lead one (1) or more of these large MVC accounts
What we at Avanade call Client Lead, the industry usually refers to as "Client Partner." To best grow & transform our clients’ business, you will have a natural alignment with Accenture and a deep spike of vertical knowledge in one or more areas Accenture & Avanade calls "Financial Services".
Key Role Responsibilities Day-to-day:
Account Leadership
* Formulate clear strategy for account (beyond responding to RFP). LEAD the client to new ideas
* Help clients develop Technology vision & strategy
* Own account strategy & multi-year account plan
* Look across account for cross Solution Area opportunities
* Leverage References and thought leadership in industry and Area
* Push continuous innovation through thought leadership
* Conduct Design Thinking workshops to understand client’s business Objectives, Opportunities & Pain points
Account Management
* Create a combined Relationship Map and Power Map
* Establish Governance/ routine with client and Power Map for Avanade
* Advertise full Avanade capabilities, leverage stakeholders as our ambassadors
* Manage account financials and operations
* Steer Quarterly business reviews & "Board of Directors" review quarterly OR P2P review
* Curate the client's experience with Avanade
* Conduct Stakeholder Interviews/Understand Success Criteria
* Cultivate alliance relationships (MSFT and others)
* Develop junior talent and drive employee experience through mentorship and coaching
Sales (Proposals)
* Own strategy & proposal, bring forward breadth of Avanade
* Assemble pursuits team
* Develop customized proposals and business case, driving exceptional client experience
* Bid review and signoff, validate messaging, ensure alignment to overall account strategy, price to win
Key Role Skill & Capability Requirements:
Your technical and non-technical skills include:
* Exceptional relationship building and networking
* Exceptional negotiations skills
* Influence and persuasion
* High emotional intelligence
* Team builder and motivator
* Coaching & mentoring
* Inclusive Leaders
* Client interaction handling
* Storytelling
* Workshop Facilitation
* Client relationship & account people management
* Industry know-how
* Ability to navigate business & tech
Avanade always appreciates Bachelors Degree’s & MBA’s. However, we value a variety of Education backgrounds & levels of Degrees as well as equivalent work experience including the returning to work-force individuals.
Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, and Washington as set forth below and information on benefits offered is here.
Role Location: Range of Starting Pay for role
California: $192,000-$236,000
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About Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
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Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
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Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.
