Country:

United Kingdom

Cities:

Coventry, Edinburgh, London, Manchester, Newcastle

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Technical Consultant, you will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Day-to-day, you will:

  • Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Design conceptual architecture and technical solutions
  • Ensure off-shore resources are utilized and leveraged appropriately

About you

You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Your technical skills likely include:

  • Extensive experience with CRM or another business management software (Microsoft Dynamics)
  • Experience working in a Software as a Service (SaaS) environment
  • Integration pattern & technologies: REST/SOAP services
  • Client Programming: JSON JavaScript HTML
  • Server side Programing: .NET, C# or vb.net
  • Dynamics Solution management, Dynamics deployment
  • CRM configuration experience: Entities/forms/processes
  • Development methodologies: Agile and Waterfall

Your non-technical skills likely include:

  • Excellent client management skills and the ability to work with customers to develop and manage an action plan
  • Experience consulting with external clients on complex projects, including in leadership roles
  • Experience working with global teams on CRM technology implementation and maintenance projects

What we offer

  • Opportunity to work for Microsoft gold partner with unrivalled development and training
  • Competitive base salary
  • Extended benefits, annual bonus and an excellent pension
  • Access to Avanade University
  • Dedicated career manager to encourage your progression
  • Opportunity to work on various projects with blue-chip organisations

Travel Requirement

Travel can be up to 80%.  Our projects are based all over the UK. 

If the project to which you are assigned is not within commutable distance, you will usually stay in a hotel room 3 nights per week in order to work on-site 4 days per week.  The 5th day is usually worked from home. 

Due to the nature of our business, this travel requirement is non negotiable.

Avanade UK is a proud signatory of the  Tech Talent Charter
Apply now

Share this job:

Share Facebook Twitter Email

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com