Area of expertise:

Customer Relationship Management (CRM)

Job Description

Come join us 

As a CRM Technical Lead, you utilise your in-depth technical knowledge of the Dynamics 365 and the Power Platform to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises.

You are also seen as a technology expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

What you’ll do:

  • Contribute across all phases of Avanade projects (Discovery, Envision & Prepare, Construct & Evolve, Accept & Release);
  • Leverage your technical expertise to Design and Implement enterprise grade Microsoft Dynamics 365 and Power Platform solutions Lead development teams (both onshore and offshore), taking ownership of solution quality and driving best practice development approaches;
  • Provide direction to technical team members, such as developers, test leads, and release managers concerning solution design and approach;
  • Research customer issues that may be non-standard to offer solutions;
  • Own the project’s technical design and solution development;
  • Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery;
  • Assist in sales activities and planning as required;
  • Travel as needed. You will be required to travel based on Project requirements;
  • Contribute to the CRM Talent Community through knowledge sharing, and by mentoring and supporting less experienced colleagues.

Skills and experiences 

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills include:

  • Advanced understanding of common Industry standard business practices supported by Dynamics 365 and the Power Platform.
  • Deep experience in Dynamics 365 CE (i.e. Sales, Customer Service, Field Service, Marketing), Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Dataverse.
  • Deep experience with configuration and customisation of Dynamics 365 and the Power Platform (Plugins, JavaScript, Logic Apps, Azure Functions), Web API, Web Services, Azure Service Bus and SSIS.
  • Experience building PowerApps Component Framework (PCF) controls.
  • Experience implementing Azure DevOps with Dynamics 365 for CI/CD.
  • A solid understanding of relational database concepts.
  • Experience working in both Agile and Waterfall delivery models.
  • Experience of CRM integration with other systems

Your non-technical skills include:

  • Excellent communication skills (both Polish and English are required)
  • Client management skills and the ability to work with customers to develop and manage an action plan.
  • Consulting experience working with external clients.
  • Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
  • Excellent interpersonal, presentation and communication skills

You have a minimum of 5 years of related professional experience in CRM development and Bachelor's degree in a relevant field (such as Information Technology, Business Technology, or Engineering). It will be a plus if you hold a certifications:

·       PL-600/MB-600

We offer:

  • Contract of employment or B2B contract
  • For contract of employment: 100% paid sick leave, annual bonus, private medical care for you and your family, cafeteria platform with sport card, internal rewards and referral program
  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years!)
  • Exceptional development and training with a minimum 80 hours/year of training and paid Microsoft certifications
  • Dedicated career adviser to encourage your progression, engaged and helpful coworkers genuinely interested in you

These are just a few of the Avanade benefits, let's talk about the others!

Your way to Avanade

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at