United Arab Emirates


Abu Dhabi, Abu Dhabi - ADGM, Dubai

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Role Overview:
As a Group Manager, Delivery Operations, you will manage large/complex processes and programs to execute the Delivery Operations function across multiple geographic Regions with diverse/complex project portfolios, or for a smaller-scale/emerging market Area. You will provide necessary oversight to ensure projects (and programs) are executed in accordance with established standards, ensuring success and mitigating risks. Additionally, Delivery Operations jobs provide Delivery "intelligence" through enabling processes, tools and techniques to identify, analyze, and track delivery metrics to support leadership and engagement teams in decision-making, action planning, and continuous improvement.

Key Role Responsibilities:
Day-to-day, you will:-Support Geography Delivery Leadership and TC/MU/geo Leadership to effectively manage their portfolio of delivery engagements with insight to understand portfolio health, true delivery status and corrective actions - Provide required analysis, intelligence, and support needed to ensure contracts are successfully executed in alignment with guidelines and to mitigate potential delivery risk - Enable the processes, tools and techniques to manage delivery compliance and internal controls in support of standard methods, processes, and accepted best practices in project and program delivery - Ensure compliance with corporate standards and policies throughout all delivery management activities - Support planning and decision-making for improvement initiatives related to profitability, quality, and overall contract delivery at the engagement and portfolio levels - Implement processes and practices that drive consistent, repeatable, execution of delivery operations and delivery execution - Coach and provide subject-matter expertise related to use of core delivery systems, including Manage MyEngagement (MME), Delivery Management System (DMS), Quality & Risk System (QRS), Enterprise Project Management (EPM) and delivery processes (e.g., Financial Management, Managed Delivery, Quality Assurance, Work plan management) through coaching and extensive knowledge of the delivery process / tools - Track and monitor Solution Planning coverage for high-risk Area and Global sized opportunities - Ensure compliance to processes and guidelines, including Quality Assurance (QA) management tracking and Risk Assessment processes and Managed Delivery (MD) compliance - Report of Profit & Quality Improvement Plans (PQIP) - Protect customer data, ensuring Customer Data Protection (CDP) policies and requirements are integrating into standard offerings and delivery processes and supporting CDP issue resolution - Support of Solution Contingency management (SC) - Administration of the Management Level Review (MLR) process with assign geography

Key Role Skill & Capability Requirements:
Your technical and non-technical skills may include:-Project management experience and familiarity with standard delivery controls and processes-Financial management skills to support project budget and economic health Delivery skills, such as proficiency in work plan management, including standard Delivery Metrics; Status Reporting; Issue Management; and Risk Management-Strong analytical skills and proficient with the following tools: MS Project Server, Excel, PowerPivot. -Strong business acumen skills-Strong written and oral communication skills-Proven ability to effectively lead, mentor, and coach team

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at