United Arab Emirates



Area of expertise:

Customer Relationship Management (CRM)

Job Description

Role Overview: 

As a CRM Functional Consultant, you are responsible for identifying, developing, and deploying end-user solutions in the Microsoft Dynamics Customer Relationship Management (CRM) system. Through deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, you will be involved with project planning, implementation, and requirements gathering efforts across CRM projects to work through complex problems. 


Key Role Responsibilities: 

Day-to-day you will: 

  • Work with delivery teams and client stakeholders to translate business requirements into CRM business solutions 
  • Liaise between business leadership, end users, and IT staff to identify, design, and configure business solutions 
  • Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope 
  • Own requirements management, including approval, communication, traceability, and re-use 
  • Support in the transfer of functional requirements to development and test team members 
  • Leverage CRM workflow technology to automate business processes 
  • Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements 
  • Stay abreast on updates and new releases in CRM technologies 
  • Educate end users on CRM functionality, as needed 


Key Role Skill & Capability Requirements: 

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a great leader, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  

Technical Requirements: 

  • Extensive knowledge of Microsoft Dynamics CRM and business solution implementations 
  • Demonstrable experience in Business Process Reengineering (BRP) 
  • Knowledge of CRM issue diagnosing and troubleshooting 
  • Experience in the Customer Service module will be highly regarded 

Non-Technical Requirements: 

  • Ability to speak both English and Arabic
  • Experience consulting with external clients on complex projects, including in leadership roles 
  • Experience working with global teams on CRM technology implementation and maintenance projects 
  • Experience working with offshore teams to facilitate project work 
  • Proven experience supporting clients within the government sector will be highly regarded 
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form 


Preferred Education Background: 

You likely possess a Bachelor's degree in a relevant field from an accredited college or university (Computer Science, Business Administration, Finance, or Information Technology preferred). 


Preferred Years of Work Experience: 

You likely have a minimum of 5+ years of relevant experience in business systems analysis, design, or management. 


Preferred Years of Management Experience: 

3+ years managing complex teams of business and technical resources 


About Avanade 


Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem.  Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers.  Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at  


What we offer you 


Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay. 


Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at