United Arab Emirates



Area of expertise:

Customer Relationship Management (CRM)

Job Description


Role Overview: 

As a CRM Architect, you will be a CRM thought leader with proven expertise in solution architecture working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.  

Key Role Responsibilities: 

Day-to-day you will: - 

  • Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)  
  • Direct efforts to defining technical, operational, and user requirements 
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues 
  • Research customer issues that may be non-standard in order to offer solutions 
  • Design conceptual architecture and technical solutions 
  • Ensure project quality meets standards through KPI identification and testing plan 
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery 
  • Ensure off-shore resources are utilized and leveraged appropriately 
  • Take an active role in sales activities and planning as required 
  • Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity 

Key Role Skill & Capability Requirements: 

You are likely a great technical manager with vast CRM experience and people centric focus. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.  

Technical Requirements 

  • Understanding of common industry standard business practices supported by CRM  
  • Extensive experience with Microsoft Dynamics CRM, Sales and Service module will be highly regarded 
  • Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc. 
  • Basic understanding of relational database concepts desired 

Non-Technical Requirements 

  • Excellent client management skills and the ability to work with customers to develop and manage an action plan 
  • Experience consulting with external clients on complex projects, including in leadership roles 
  • Experience working with global teams on CRM technology implementation and maintenance projects 
  • Extensive experience in a management or leadership role. 
  • Experience working with offshore teams to facilitate project work 
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form-Self-starter and able to work independently with minimal supervision 
  • Proven track record supporting clients within the telecommunication sector  

Preferred Education Background: 

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master’s degree preferred) 


About Avanade 


Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem.  Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers.  Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at  


What we offer you 


Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay. 


Apply now

Share this job:

Share Facebook Twitter

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at