Business Solution Architect - Dynamics 365 Customer Service

Job Description

As a part of our North America Business Applications Team, the Business Solution Architect - Dynamics CRM Customer Service will be responsible for driving pre-sales and growth for our NA Dynamics CRM business.  You will be a key member of the Avanade Go-to-Market Teams and leverage relevant industry experience to drive measurable growth through development and expansion of client opportunities.

As a Part of a Collaborative and Entrepreneurial Team, You Will:

• Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
• Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
• Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements
• Master of the art of the possible Customer Service/Omnichannel Customer Experience demo
• Shape and lead demonstrations that solve our clients’ business problems
• Consult and advise our clients and internal stakeholders on uses of Customer Service technology to solve business problems
• Operate in a senior technology advisory capacity to CxOs and their senior leadership
• Learn our client's business, their organization, systems, challenges, and goals
• Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
• Craft the technical vision by mapping requirements to technical capabilities
• Confidently present and articulate the business value of the proposed solution to business managers and executives
• Build prototypes and proofs of concept (POC) to validate technical and solution decisions
• Lead client facing and internal training (technology training and/or application specific training)
• Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
• Be an innovator who can create new solutions using out-of-the-box thinking
• Work directly with marketing on origination initiatives
• Build relationships with Microsoft sales & pre-sales counterparts
• Estimate and design staffing for proposed solutions.
• Develop familiarity with ISV solutions for Dynamics 365 Customer Service

Your Technical & Non-Technical Skills Include:

• Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service
• Leading the presales process for large scale, global technology engagements
• Knowledge of Omnichannel and Power Virtual Agent
• Understanding of PowerApps and Customer Insights is beneficial
• Experience working with or inside the Microsoft ecosystem
• Strong personal track record in selling and closing large complex deals
• Proven track record operating as a player/coach – accountable for driving specific deals while also being a deal coach and mentor to pursuit team
• Strong track record in complex channel and partner management
• Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
• CxO impact and the ability to develop and grow long term, high value customer relationships at the Executive level
• Superior communication and personal leadership skills in a high growth environment

Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, and Washington as set forth below and  information on benefits offered is here.   

Role Location: Range of Starting Pay for role:

California:($170,850 - $213,000)

Colorado: ($147,900 - $174,000)

New York: ($181,050 - $213,000)

Washington: ($170,850 - $201,000)