Area of expertise:

Business and Tech Integration

Job Description

Role Description:

Responsible for working directly with business customers and stakeholders to understand business needs and pain points to help determine/design how IT can enable those needs, then using that information to shape, design and deliver IT capabilities.

Day-to-day Responsibilities

  • Conduct meetings with business leads and stakeholders to understand needs and pain points, as well as participate in design thinking sessions to shape “art of the possible” solutions based on those needs.
  • Research possible IT solutions (in house and 3rd party) to meet those needs partnering with other IT service owners and experts within Avanade and Microsoft.
  • Participate in developing capability blueprints and roadmaps
  • Develop IT delivery project plans, outlining key milestones and dependencies
  • Participate in project delivery – specifically focusing on shaping project backlog items, writing user stories that house business requirements, coordinating and participating in testing activities and playing a role in sprint showcases.
  • Understand processes, data and how they are used and flow into and out of various technical solutions.
  • Liaison with business stakeholders to understand new programs and their impact on existing capabilities and downstream systems.
  • Participate in 3rd party technology vendor management – making sure our 3rd party tools are meeting the business needs over time.

About You

You are a results-oriented self-starter with attention to detail. You are a fast-learner and a creative thinker. You can drive change in unstructured environments. You can think and work systematically and logically. You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are passionate about software and its potential to move organizations forward through innovation. 


  • Savvy analytic and problem-solving skills 
  • Technology & Experience Design Skills
  • Strong networking skills
  • Experience identifying and resolving issues independently (e.g., troubleshooting) 
  • Possess a customer service orientation with a demonstrated desire to exceed expectations 
  • Consistent delivery and follow through on commitments 
  • Proficient in Microsoft Office suite - MS Excel, MS Access, MS SharePoint
  • Great organizational skills with attention to detail 
  • Excellent written and verbal communications skills 
  • Ability to effectively communicate information to both technical and non-technical with stakeholders

Required Technical & Business Skill Set

  • Working knowledge of software development methodologies (Agile)
  • Knowledge of Office 365 and SharePoint
  • Experience in business analysis and requirements gathering and management
  • Knowledge of Social Collaboration tools
  • Demonstrated ability to think and work systematically and logically
  • Clear and concise oral and written communication
  • Negotiation skills
  • Results oriented / self-directed ability to drive change in unstructured environment
  • Good internal client interface and presentation skills
  • Business acumen
  • Time management skills
  • Customer oriented attitude and good interpersonal skills
  • You will likely have a bachelor’s degree in a business or technology-related field preferred.
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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at