Country:

Canada

Cities:

Calgary, Edmonton, Montreal, Ottawa, Toronto, Vancouver

Area of expertise:

Business Leadership

Job Description

Regional Avanade Experiences Lead, Canada

 Become our advocate for growth 

 

What is Avanade Experiences  

Over Avanade's 20+ years, we've delivered the most intelligent, engaging, award-winning experiences on the Microsoft ecosystem. As technology and human expectations evolve, we see incredible opportunities for customers, products, and workplaces—where imagination is the only limit. 


Avanade Experiences is our way to bring unconventional thinking, exceptional creativity, and our unparalleled engineering heritage to think big and make it real. Our vision of the future goes far beyond concepts to enable and deliver the impact our clients, their people, customers, and communities need. 


We support each other with great work to push boundaries, connect technology with what matters to people first, and grow with our clients. If you feel this is a great fit for your path, we’d love to talk. 


About the role 

You are responsible for a high-growth regional Avanade Experiences business consisting of three (3) core areas of practice: Customer Experience (CX), Workplace Experience (WX) and Digital Products and Services (DPS). You take ownership for the growth of sales and revenue and the operational performance of this business. You thrive building a team, an inclusive culture, and cultivate future leaders while keeping this a great place to work and grow. You have broad expertise in consulting experience transformation, client services, people leadership, management, development, and business operations including P/L management. You work closely with account teams, customer account managers, sellers, industry experts, and offering leaders across the organization, as well as with related teams from Accenture, Microsoft, and partners wearing many of the right hats. 

 

Responsibilities 

Specifically, you will: 

  • Manage and run the business to meet sales, revenue, and operational targets 
  • Identify potential clientsnew and existing within the Avanade client landscape, facilitate client meetings and pitches, be the expert in the room on the clients and deals that need you the most 
  • Nurture a diverse, inclusive, cross-disciplinary team and culture 
  • Create the future leaders of Avanade Experiences, and mentor future leaders at Avanade 
  • Curate a thriving regional Avanade Experiences culture 
  • Build relationships within Avanade, Microsoft, Accenture, & Partners to drive the growth of Avanade Experiences 
  • Partner with leaders of Avanade’s Advisory and Modern Platforms businesses to curate client experiences at our physical Studio locations 
  • Ensure that the Avanade Experiences team collaborates with all other business functions within and outside of the Region, consistently delivering an exceptional, unified end-to-end customer experience across stages, channels, and touchpoints in the customer journey 
  • Be a vibrant member of the Regional Leadership Team driving connectivity from the Avanade Experiences business through the Region 
  • Encourage problem-solving, growth mindset, strategic thinking, and customer-orientation among the team 
  • Interact at executive/senior management level, proactively advocating for solutions, building Avanade Experiences’ Regional and North America strategy 
  • Some travel required, to be discussed during interview 

 

What you bring to the team 

  • 15+ years of relevant Digital Agency Leadership, business management, or cross-discipline focused delivery experience and 10+ years managing people/teams. (i.e. Managing Director or General Manager)
  • 5-10 years’ experience with managing financials; preferably P/L 
  • 5-10 years’ experience in digital transformation 
  • Excellent business operator; strategic thinker 
  • Domain knowledge across User Experience, Technology, Product Management, Delivery, and Analytics 
  • Working knowledge of the various technologies in play across the Practice Areas (e.g., Adobe, Sitecore) 
  • Deep knowledge of the Microsoft ecosystem 
  • Track record of sales generation, solutioning, and delivery leadership 
  • Foster and influence skills with teams and team members both in and outside your reporting structure 
  • Ability to quickly earn the respect of clients, sellers, partners 
  • Ability to motivate people that are vastly different 
  • Deep industry knowledge covering one or more of our primary industries 
  • Experience consulting in an environment with multi-country/cultural teams 
  • Ability to lead a business and support multiple engagements under significant deadline pressure 
  • Demonstrated history of working with external clients at the executive level (e.g., VP, SVP, CMO, CDO, CIO, COO) 
  • Expert level written and verbal communication skills, including ability to comfortably present to the C-level of our clients 
  • Self-starter and able to collaborate across a wide span of practice lines 
  • Ability to thrive and lead in a highly matrixed and geographically dispersed team environment on multiple priorities 

Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis.


Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com