United States


Chicago, Cincinnati, Cleveland, Columbus, Detroit, Grand Rapids, Indianapolis, Minneapolis

Area of expertise:

Delivery Management

Job Description

Do you always deliver what you’ve promised?  So do we.

At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations.

About you

You balance a strategic outlook with a practical focus on day-to-day activities and changing needs, and your business knowledge matches your excellent teamwork, communication and negotiating skills.  

As a Group Manager, Delivery Management Lead, (Project Manager) for Artificial Intelligence/Machine Learning (AI/ML), you will lead complex project teams and/or programs of our AI/ML offerings and will be accountable for the overall planning, management, and delivery of assigned projects/programs. You are responsible for the successful delivery of projects as measured by contracted scope, schedule, financials as well as overall deliverable quality and customer satisfaction. This role will actively support sales and delivery and will be accountable for planning, mobilization, execution, and successful closure of projects. During project life-cycles, you will communicate status with regular frequency, manage risks as well as monitor and manage financial performance according to in place agreements made between Avanade and the customer.

Day to day you will:

Manage delivery of a portfolio of AI/ML projects - monitoring, escalating, managing, and resolving issues

o Understand and manage the data dependencies for the ML Models, Test and Validation cycles, Model Accuracy requirements

Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.

Ensure understanding of stakeholder goals and expectations, address any misalignment, and monitor and control the program to meet/exceed the agreed expectations

o Manage the AI/ML expectations and the iterative nature of ML model tuning

Develop and manage client relationships and perceptions to achieve mutual goals

Manage client expectations, updates and buy-in, including representing Avanade at governance meetings

Manage overall project/program risks, adjusting as necessary and obtaining buy-in from senior stakeholders.

Provide strategic direction to all change management processes throughout project duration

Obtains buy-in from senior stakeholders for all critical project plans, commitments, and changes

Provide project leadership to appropriate onshore, offshore and near shore workforces

Ensure accurate development and traceability of requirements during project lifecycle

Manage Avanade and subcontractor staff assigned to the project.

Adhere to Avanade Managed Delivery guidelines and processes.

Accountable for compliance with corporate standards (legal, commercial, methodology, etc) throughout the delivery process

Actively participate in key sales pursuits - engage customers in meaningful dialogue about their business to mutually explore opportunities

Key Role Skill & Capability Requirements:          

Experience successfully managing multiple AI/ML projects/programs, high risk, high revenue interrelated projects to achieve a specific set of customer business goals.

Demonstrated ability to think and work systematically and logically

Solid understanding of contract terms and interpretation

Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)

Experience in customer expectations management

Demonstrated experience employing project management methods, tools, techniques

Track record of establishing and maintaining successful relationships with C-suite level customers.

Able to articulate value delivered in a manner that drives and influences customer commitment and future partnership

Advanced level understanding of financial management practices as relate to projects and programs

Significant experience managing risks, issues and change effectively

Other skills and knowledge

Excellent communication and negotiation skills, including the ability to: 

o Masterfully negotiate sensitive situations and multifaceted contracts   

o Nurture complex relationships beyond immediate customer team with a broad range of target customers and with internal experts and senior executives   

o Engage customers in meaningful dialogue about their business to mutually explore opportunities

Outstanding business acumen within the AI/ML offering domain

Proven ability to become a trusted advisor to clients

Customer oriented attitude and excellent interpersonal skills

Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.

Scope of Work:

Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans; manages to completion.

Provides delivery leadership of AI/ML projects for complex, strategically critical work efforts requiring continual alignment to internal and external business stakeholders to deliver expected results.

Complexity: Highly complex problems, often requiring analysis of near-intangible factors, creative solutioning and significant networking to succeed.

Discretion: Wide latitude in approach to work, including ability to establish standards, reshape work plans, guided by domain expertise and professional best practices.

Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. Should contribute to client-relationship, delivery and sales outcomes.

Supervision Received: Works independently, with frequent validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.

Supervision Provided: Mentors and manages work efforts of team members as required by various workstreams; may formally supervise work of project teams.

Knowledge Applied: Applies expert knowledge of a learned professional occupation / discipline and demonstrable, broad knowledge of business operations and organizational strategy.

Preferred Years of Management Experience:

You will likely have 2+ years' of Artificial Intelligence / Machine Learning project delivery experience

You will likely have 5+ years' of managing increasingly diverse or complex projects

You will likely have 5+ years' of increasingly diverse or complex experience

Education: You will likely possess a Bachelor’s Degree: Business or technology related BA/BS or related

Preferred Certifications: Certified Scrum Master, Azure Certification in AI/ML

Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at