Country:

Canada

Cities:

Toronto

Area of expertise:

Sales

Job Description

Role Overview:

As a Sales Support Coordinator in Avanade’s Canada region, you will facilitate Avanade's sales teams in successfully and efficiently closing new business by collaborating to execute process workflow and provide hands-on support for staffing support, Opportunity reviews and logistics. You will provide support to our sales team in staffing processes and deal workflow activities. This role will create an experience for you to understand how Avanade’s business operates.

Key Role Responsibilities:         

Day-to-day, you will collaborate with our selling team members you are assigned to cover regarding:

1) Deal Coordination (40%)

  • Provide support and coordination of incoming Request for Proposal (RFP) responses including scheduling and logistics along with document preparation.
  • Interact with Business Development and Client Lead sales team employees to understand all Statement of Work (SOW), Change Order (CO) contract matters that are required of their accounts.
  • Schedule review meetings as needed with solution architects to confirm scope, assumptions and deliverables.
  • Collaborate with sales team member to ensure that all deal artifacts including the contract, estimating model and financial model are synchronized where necessary.
  • Steward workflow through to completion on behalf of Business Development and Client Lead sales team employees.

2) Staffing and Demand Support (40%)

  • Interact with the firm’s schedule tools (myScheduling) to manage demand.
 

3) “Ad-Hoc” Support (20%)

  • Engage as requested to coordinate internal meetings with business partners
  • Coordinate with local office staff and logistics support team members as required.

You will be the “Front Door” or single point of contact for the sales team you are assigned to support and will be expected to available during the business day.  Your success will be defined by feedback from the sales team you are assigned and the results that you deliver in terms of responsiveness, efficiency and ability to multi-task in a complex working environment. 

Key Role Skill & Capability Requirements:         

Your technical and non-technical skills may include:

  • Experience using Microsoft Office, Excel, Word
  • Entry Level Experience in contract management
  • Demonstrated passion and ability to resolve complex issues and promote a result-focused, customer-centric culture
  • Highly structured and process oriented with strong commitment to quality and timelines
  • Proven track record in successfully and efficiently delivering complex projects
  • Strong relationship management skills
  • Verified excellence in analytical skills; and ability to read, and understands and analyzes data to provide valuable insights
  • Confirmed ability to leverage network of inside and outside contacts to increase influence and to skillfully navigate complex situations
  • Excellent written and verbal communication skills

Strongly preferred:

  • Experience supporting the professional services sales organizations.
  • Experience working with offshore teams.
  • Experience working with Dynamics 365 CRM (training will be provided if no experience)

Preferred Education Background:          

  • You will likely possess a Bachelor's degree (or equivalent Experience).
  • You will likely have 1-2+ years of relevant work experience.
      

Scope of Work:

  • Complexity: Complex work environment that consistently spans domains, requiring crisp task management and acute prioritization skills.
  • Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations.

Supervision Received:

  • Works for the Sales Operations Manager and will meet weekly to review workload.
 

Accountabilities & Metrics:       

  • Sales team feedback
  • Reduction in cycle time for staffing and demand fulfillment and/or contract workflow completion
  • Increase in sales team efficiency due to offloading of manual or workflow-related tasks to this role

Relevant Additional Details:     

·       Must be available to work from the Toronto Office


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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.