Country:

Poland

Cities:

Krakow

Area of expertise:

Corporate Functions

Job Description

The Partner Ecosystem & Alliances Operations Manager will be fully dedicated, and accountable Operations Support Resource focused on elevating our responsiveness, support, and accountability in this area.  You will monitor, respond and orchestrate to all inbound emails and requests coming to partners@avanade.com which is our internal communication portal for executive level questions, requests and issues. In this role you will manage and lead a team of employees, while keeping management updated on team performance.

 

This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline.  The ideal candidate will have experience in operations roles with proven success managing a group of resources large volume of activities while maintaining a high degree of accuracy.

 

Within a highly collaborative and value driven environment you will be supporting two main pillars (Partner Ecosystem & Alliances):

 

Partner Ecosystem

 

  • Manage potential partnership requests (external and internal) and orchestrate cross business unit
  • Work with legal to drive agreements execution and ensure compliance
  • Partner training and certification orchestration
  • Manage key partner material update and release
  • Orchestrate partner investment
  • Front desk management 
  • Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance
  • Industrialize our sales tagging process to provide accurate reporting to stakeholders

 

Alliance

 

  • Help facilitate the Microsoft governance processcoordination, Legal compliance actions
  • Facilitate rhythm of the business calls with Microsoft related to Partner center
  • Manage Microsoft Investment, Influence and Incentive programs
  • Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country
  • Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft
  • Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed
  • Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes
  • Support with all aspects of Avanade Alliances Operations

 

 

The following experience is required for this role:

 

  • This person has high attention to detail and a pride in the quality output of their work
  • Customer service is a priority in this role and requires a highly responsive individual who treats all matters with a sense of urgency
  • Strong analytical problem-solving ability
  • Must have good communication skills to ensure effective communication with team and stakeholders
  • Require someone who is proactive in all aspects
  • is key in this role and following processes to ensure we provide the utmost customer service to our internal customers
  • PowerBI, Microsoft Excel and SharePoint knowledge
  • Must be willing to work US Eastern time zone three times out of the week

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.